Avaya 4600 Series IP Telephone Installation Guide

4600 Series IP Telephone Installation Guide 555-233-128Issue 5November 2006

Introduction10 4600 Series IP Telephone Installation Guide What’s New in This ReleaseNew material in this issue to support Release 2.7 software includ

Restart Scenarios100 4600 Series IP Telephone Installation Guide 3. Press the * key to terminate the procedure without restarting the telephone.Press

Scenarios for the Restart ProcessIssue 5 November 2006 101 4. When control is passed to the software that was just loaded, the following messages disp

Restart Scenarios102 4600 Series IP Telephone Installation Guide 9. The script file is processed. The software determines that the telephone’s boot co

Scenarios for the Restart ProcessIssue 5 November 2006 103 15. While the entire flash memory is erased in preparation for rewriting the code, the foll

Restart Scenarios104 4600 Series IP Telephone Installation Guide 3. While either the application file if there is one or the boot code is uncompressed

Scenarios for the Restart ProcessIssue 5 November 2006 105 9. The script file is processed. The software determines that the name of the boot code fil

Restart Scenarios106 4600 Series IP Telephone Installation Guide 4. When control is passed to the code in RAM, the following message displays:5. The t

Issue 5 November 2006 107 IndexIndexNumerical4600 Series IP TelephoneAssembling the . . . . . . . . . . . . . . . . . 22Installation

108 4600 Series IP Telephone Installation Guide IndexEnabling/Disabling the FKEU (XMOD) Interface . . . 66Error and Status Messages. . . . .

Issue 5 November 2006 109 IndexVView Administrative Option . . . . . . . . . . . . . 87Visual Alerting . . . . . . . . . . .

Terms Used in This GuideIssue 5 November 2006 11 Terms Used in This Guide802.1Q 802.1D 802.1Q defines a layer 2 frame structure that supports VLAN ide

110 4600 Series IP Telephone Installation Guide Index

Introduction12 4600 Series IP Telephone Installation Guide Conventions Used in This GuideThis guide uses the following textual, symbolic, and typograp

Online DocumentationIssue 5 November 2006 13 Online DocumentationThe online documentation for the 4600 Series IP Telephones is located at the followin

Introduction14 4600 Series IP Telephone Installation Guide ● Avaya Communication Manager Software Documentation Release 2.2 This document describes ho

Related DocumentsIssue 5 November 2006 15 ● 4602/4602SW IP Telephone User Guide (555-233-780)This document provides detailed information about using t

Introduction16 4600 Series IP Telephone Installation Guide ● 4601/4602/4602SW IP Telephone Stand Instructions (555-233-147)This document provides info

Issue 5 November 2006 17 Chapter 2: 4600 Series IP Telephone InstallationIntroductionThe 4600 Series IP Telephone product line uses Internet Protocol

4600 Series IP Telephone Installation18 4600 Series IP Telephone Installation Guide IP Telephone ModelsThere are seventeen telephone set models define

Pre-Installation ChecklistIssue 5 November 2006 19 For downloads of software upgrades, the Avaya Media Server provides the capability for a remote res

© 2006 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts were made to ensure that the information in this document was complete and accura

4600 Series IP Telephone Installation20 4600 Series IP Telephone Installation Guide !CAUTION:CAUTION: Using IP telephones on R8.4 or R9 requires extre

Pre-Installation ChecklistIssue 5 November 2006 21 Requirements to Verify for Each IP Telephone 10a. You have an extension number and an Avaya Commun

4600 Series IP Telephone Installation22 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone!CAUTION:CAUTION: Be carefu

Assembling the 4600 Series IP TelephoneIssue 5 November 2006 23 Figure 1 through Figure 11 provide illustrations to connect cords to jacks on 4600 IP

4600 Series IP Telephone Installation24 4600 Series IP Telephone Installation Guide Figure 1: Connection Jacks on a 4606/4612/4624 IP TelephoneDC(DSS

Assembling the 4600 Series IP TelephoneIssue 5 November 2006 25 1. Plug one end of the H4DU 4-conductor coiled handset cord into the telephone and the

4600 Series IP Telephone Installation26 4600 Series IP Telephone Installation Guide Figure 2: Connection Jacks on a 4601/4601+/4602/4602SW/4602SW+ IP

Assembling the 4600 Series IP TelephoneIssue 5 November 2006 27 Figure 3: Connection Jacks on a 4601/4601+/4602/4602SW/4602SW+ IP Telephone - Option B

4600 Series IP Telephone Installation28 4600 Series IP Telephone Installation Guide Figure 4: Connection Jacks on a 4610/4620/4620SW/4621SW/4622SW/462

Assembling the 4600 Series IP TelephoneIssue 5 November 2006 29 Figure 5: Connection Jacks on a 4610/4620/4620SW/4621SW/4622SW/4625SW/4630SW IP Teleph

Issue 5 November 2006 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 7About This Guide .

4600 Series IP Telephone Installation30 4600 Series IP Telephone Installation Guide Figure 6: Connection Jacks on a 4630 IP TelephoneDCoptionalfaculta

Assembling the 4600 Series IP TelephoneIssue 5 November 2006 31 Figure 7: Connection Jacks on a 4630SW IP Telephone - Option A optionalfacultatifoptio

4600 Series IP Telephone Installation32 4600 Series IP Telephone Installation Guide Figure 8: Connection Jacks on a 4630SW IP Telephone - Option Bopti

Assembling the 4600 Series IP TelephoneIssue 5 November 2006 33 Figure 9: Connection Jacks on a 4610SW IP Telephone - Option A

4600 Series IP Telephone Installation34 4600 Series IP Telephone Installation Guide Figure 10: Connection Jacks on a 4610SW IP Telephone - Option B

Assembling the 4600 Series IP TelephoneIssue 5 November 2006 35 Figure 11: Connection Jacks on a 4690 IP Conference Telephoneoptionalfacultatifoptiona

4600 Series IP Telephone Installation36 4600 Series IP Telephone Installation Guide Dynamic Addressing ProcessNote:Note: For IP telephones supporting

Dynamic Addressing ProcessIssue 5 November 2006 37 Ethernet Activation The telephone activates the Ethernet line interface, the PC Ethernet jack, and

4600 Series IP Telephone Installation38 4600 Series IP Telephone Installation Guide 3. Enter the 802.1X password using up to 12 numeric characters and

Dynamic Addressing ProcessIssue 5 November 2006 39 3. Using the list of gateway IP Addresses provided by the DHCP server, the telephone performs a rou

Contents4 4600 Series IP Telephone Installation Guide Set the 802.1X Operational Mode. . . . . . . . . . . . . . . . . . . . . .

4600 Series IP Telephone Installation40 4600 Series IP Telephone Installation Guide 3. While the application file is downloaded to the IP telephone, a

Downgrading Avaya IP Telephones (H.323 Only)Issue 5 November 2006 41 2. Enter the password, ending with the # button. The 4601/4601+ provides LED and

4600 Series IP Telephone Installation42 4600 Series IP Telephone Installation Guide Converting Software on Avaya 4600 Series IP TelephonesThe 4602SW+,

Converting Software on Avaya 4600 Series IP TelephonesIssue 5 November 2006 43 Converting 4602+/4610SW/4620SW/4621SW IP TelephonesAn H.323 IP telephon

4600 Series IP Telephone Installation44 4600 Series IP Telephone Installation Guide H.323-centric SIP H.323 Perform the Mute SIG procedure to change t

Unnamed RegistrationIssue 5 November 2006 45 Unnamed RegistrationAs of Release 2.4, 4600 Series IP Telephones support unnamed registration. A telephon

4600 Series IP Telephone Installation46 4600 Series IP Telephone Installation Guide In general, each telephone must have an 802.1X ID and password so

Issue 5 November 2006 47 Chapter 3: Local Administrative OptionsIntroductionAfter you have successfully installed an IP telephone, you might be instru

Local Administrative Options48 4600 Series IP Telephone Installation Guide !CAUTION:CAUTION: Perform these procedures only if instructed to do so by t

Entering Data for Administrative OptionsIssue 5 November 2006 49 5. How to backspace depends on the type of telephone being installed, as shown in thi

ContentsIssue 5 November 2006 5 Application File Needs to be Upgraded. . . . . . . . . . . . . . . . . . . . . 103Latest Boot Fi

Local Administrative Options50 4600 Series IP Telephone Installation Guide Entering Data for the 4601 IP TelephoneBecause the 4601 IP Telephone has no

About Local Administrative ProceduresIssue 5 November 2006 51 About Local Administrative ProceduresLocal administrative procedures allow you to custom

Local Administrative Options52 4600 Series IP Telephone Installation Guide DHCP chaddr field value C H A D D R (2 4 2 3 3 7) Manually Setting the DHC

Set the 802.1X Operational ModeIssue 5 November 2006 53 Set the 802.1X Operational ModeUse the following procedure to set or change the operational mo

Local Administrative Options54 4600 Series IP Telephone Installation Guide Pre-Installation Checklist for Static AddressingBefore performing static ad

Static Addressing InstallationIssue 5 November 2006 55 Note:Note: The displays on the 4602, 4602SW, 4602SW+, 4610SW, 4612, 4620, 4620SW, 4621SW, 4622S

Local Administrative Options56 4600 Series IP Telephone Installation Guide 3. Enter the Gatekeeper IP Address (H.323) or Registration Server IP Addres

Static Addressing InstallationIssue 5 November 2006 57 9. Press the # button to continue the procedure without changing the displayed status of 802.1Q

Local Administrative Options58 4600 Series IP Telephone Installation Guide Disable/Enable Automatic Gain ControlUse the following procedure to turn au

Visual/Audible Alerting ProcedureIssue 5 November 2006 59 5. To change the AGC Speaker value from On to Off, press 0. To change the AGC Speaker value

Contents6 4600 Series IP Telephone Installation Guide

Local Administrative Options60 4600 Series IP Telephone Installation Guide where setting corresponds the current Alert value (NVALERT) as specified in

Manually Setting the DHCP Client Hardware AddressIssue 5 November 2006 61 Manually Setting the DHCP Client Hardware AddressUse this procedure to manua

Local Administrative Options62 4600 Series IP Telephone Installation Guide Appearance Line b’s indicator winks four times. Pressing “0” (zero) on the

Clear ProcedureIssue 5 November 2006 63 Use the following procedure to clear the telephone of its administrative, user-assigned and options values.1.

Local Administrative Options64 4600 Series IP Telephone Installation Guide Adjusting the Contrast ControlUse this procedure to adjust the contrast set

Computer-Telephony Integration (CTI) Enable/DisableIssue 5 November 2006 65 Computer-Telephony Integration (CTI) Enable/DisableUse the following proce

Local Administrative Options66 4600 Series IP Telephone Installation Guide 4. Press the * button to terminate the procedure, or the # button to save t

Group IdentifierIssue 5 November 2006 67 3. Press the * button to terminate the procedure, or the # button to save the new values. If you press the #

Local Administrative Options68 4600 Series IP Telephone Installation Guide 2. Enter a valid Group value (0-999).If a value different from the current

Interface ControlIssue 5 November 2006 69 where status is the value of PHY1STAT, defined as:● Status is auto when PHY1STAT = 1● Status is 10Mbps HDX w

Issue 5 November 2006 7 Chapter 1: IntroductionAbout This GuideThis guide describes how to install the 4600 Series IP Telephone product line and troub

Local Administrative Options70 4600 Series IP Telephone Installation Guide 6. Press the * button to terminate the procedure, or the # button to save t

Disable/Enable Event LoggingIssue 5 November 2006 71 Disable/Enable Event LoggingUse the following procedure to enable or disable logging of system ev

Local Administrative Options72 4600 Series IP Telephone Installation Guide 4. Press the * button to terminate the procedure, or the # button to save t

Turning Off the BacklightIssue 5 November 2006 73 Turning Off the BacklightThis procedure applies only to 4600 Series IP Telephones with a display.1.

Local Administrative Options74 4600 Series IP Telephone Installation Guide 2. Enter a valid value between 0 and 7 for the new value of the 802.1 audio

Reset System ValuesIssue 5 November 2006 75 7. Press the * button to terminate the procedure, or the # button to save the new values. If you press the

Local Administrative Options76 4600 Series IP Telephone Installation Guide 2. If you do not want to reset the system values, press * (no) and proceed

Restart the TelephoneIssue 5 November 2006 77 Restart the TelephoneUse the following procedure to restart the telephone.1. While the telephone is on-h

Local Administrative Options78 4600 Series IP Telephone Installation Guide Signaling Protocol IdentifierUse the following procedure to set or change t

Site-Specific Option Number SettingIssue 5 November 2006 79 If a value different from the current Group value is entered, all IP telephones except the

Introduction8 4600 Series IP Telephone Installation Guide Sets that support both protocols, for example, the 4610SW, do not support each protocol simu

Local Administrative Options80 4600 Series IP Telephone Installation Guide Note:Note: Press the Mute button momentarily. Do not press this button whil

Setting L2Q Tagging Control (4601 Only)Issue 5 November 2006 81 3. Press the * button to terminate the procedure, or the # button to save the new valu

Local Administrative Options82 4600 Series IP Telephone Installation Guide Call Appearance Line a’s indicator to flutter three times 50 milliseconds o

Self-Test ProcedureIssue 5 November 2006 83 For 4602/4602SW/4606/4610SW/4612/4620/4620SW/4624/4625SW IP Telephones, a block character with all pixels

Local Administrative Options84 4600 Series IP Telephone Installation Guide

Issue 5 November 2006 85 Chapter 4: Troubleshooting GuidelinesIntroductionThis chapter describes problems that might occur during installation of the

Troubleshooting Guidelines86 4600 Series IP Telephone Installation Guide 2. If you are using static addressing: ● Use the View command to find the nam

The View Administrative OptionIssue 5 November 2006 87 The View Administrative OptionIf you are using static addressing and encounter problems, use th

Troubleshooting Guidelines88 4600 Series IP Telephone Installation Guide PWB SN cccccccccccccccccccc Printed Wiring Board (circuit board) Serial Numbe

The View Administrative OptionIssue 5 November 2006 89 Call server nnn.nnn.nnn.nnn.nnnnn Up to 21 ASCII characters: IP Address and port of call serve

Change HistoryIssue 5 November 2006 9 Change HistoryIssue 1.0 This document was issued for the first time in November 2000.Issue 1.1 This version of

Troubleshooting Guidelines90 4600 Series IP Telephone Installation Guide Error and Status MessagesNote:Note: This section describes error and status m

Error and Status MessagesIssue 5 November 2006 91 Bad Router CAUSE: The telephone cannot find a router based on the information in the DHCP file for

Troubleshooting Guidelines92 4600 Series IP Telephone Installation Guide Extension in Use CAUSE: The PBX detects an extension conflict with an existin

Error and Status MessagesIssue 5 November 2006 93 IP Address Error CAUSE: Unnamed registration attempted but unnamed registration (UNR) is not enabled

Troubleshooting Guidelines94 4600 Series IP Telephone Installation Guide Password Error CAUSE: The PBX does not recognize the password entered.RESOLU

Troubleshooting the 4601 IP TelephoneIssue 5 November 2006 95 Troubleshooting the 4601 IP TelephoneBecause the 4601 IP Telephone lacks a display, it u

Troubleshooting Guidelines96 4600 Series IP Telephone Installation Guide IP address in use by another VISUAL INDICATION: All LEDs are steadily lit, ex

Troubleshooting the 4601 IP TelephoneIssue 5 November 2006 97 Undefined Error VISUAL INDICATION: Message Waiting indicators at top of telephone and le

Troubleshooting Guidelines98 4600 Series IP Telephone Installation Guide

Issue 5 November 2006 99 Appendix A: Restart Scenarios Scenarios for the Restart ProcessThe sequence of the restart process depends on the status of t