Avaya BCM50 Installation Manual download pdf (Page 165)

Chapter 18 Testing basic BCM50 functionality 165

Installation and Maintenance Guide

Chapter 18

Testing basic BCM50 functionality

This section describes how to test the BCM50 system.

For information about testing and troubleshooting the BCM50 system:

• To test the main unit on page 165

• To troubleshoot the main unit on page 166

• To test the expansion unit on page 166

• To troubleshoot the expansion unit on page 166

• To test the MBM on page 167

• To test a station MBM on page 167

• To test a trunk MBM on page 167

• To determine why an MBM does not appear in Element Manager on page 168

• To determine why the ATA2 does not function on page 168

• To determine why there is no dial tone at the ATA2 on page 168

• To check the ATA2 wiring on page 169

• Reset to factory settings on page 169

• To perform a Level 1 and Level 2 reset on page 170

To test the main unit

If you have the digital station feature included in your installed keycode, use the following test to

ensure the main unit is operating properly:

1 Go to an extension that is connected to the RJ-21 telephony connector on the main unit.

2 Check for a dial tone.

3 Use this extension to make a call to another extension on the system.

4 If this system has an expansion unit with a media bay module (MBM) that supports

extensions, repeat steps 3 and 4 for an extension connected to the expansion unit.

5 Go to an extension that has access to one of the lines on the main unit.

6 Select the line or line pool to which the line belongs.

7 Check for a dial tone.

8 Make a call using the line or line pool.

9 If this system has an expansion unit with an MBM that supports lines, repeat steps 6 to 8 with

an extension that can access one of the lines connected to the expansion unit.

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Avaya BCM50 Installation Manual Page 165