Avaya R7 User Manual download pdf (Page 25)

DEFINITY® Enterprise Communications Server Release 7

Console Operations Quick Reference

555-230-890

Issue 3

June 1999

Console Operations

21Feature Operation

2. Dial the trunk access code followed by a specific trunk number (such as,

01, 02, and so on). One of the following occurs:

■ If the trunk is busy with an active call, you are bridged onto the

active call. All parties on the active call receive a warning tone

(2-second burst of 440 Hz tone) to let them know that you are

bridging onto the call. A half-second burst of warning tone repeats

every 15 seconds, as long as you remain on the call.

■ If the trunk is out of service, the busy verification is denied. You will

hear reorder tone.

■ If the trunk is idle and it is an outgoing trunk, you will hear dial

tone. You can make a call on that trunk to verify that it is in working

order. If the trunk is an incoming trunk, you hear a confirmation

tone which indicates that the trunk is available for use.

3. Press the

RELEASE button to end the call from the attendant console, or go

on-hook from a backup telephone.

Call Forwarding

There are two Call Forwarding features you can activate and cancel for any

extension: Call Forwarding - All Calls, and Call Forwarding - Busy/Don’t

Answer. Call Forwarding - All Calls causes calls to an extension to be forwarded

immediately to a different telephone number. Call Forwarding - Busy/Don’t

Answer causes calls to an extension to be forwarded to a different telephone

number only if no one answers or if the line is busy. This feature is used when the

user will be away from their telephone and wants the calls redirected.

SECURITY ALERT:

Call Forwarding - All Calls, and Call Forwarding - Busy/Don’t Answer are not

recommended for use to extend calls to “off-premises” sites due to the potential for toll

fraud. Reliable call disconnect from your local service provider's central switching

office may not always be possible, thus, allowing dial tone to be returned to the caller

and toll fraud to occur.

To activate Call Forwarding - All Calls, or Call Forwarding - Busy/Don’t Answer

for an extension, perform the following:

1. Press the

START button or an idle call appearance button.

■ You hear a dial tone.

■ The call appearance lamp goes on.

■ The Position Available lamp goes off.

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