Avaya R7 User Manual download pdf (Page 29)

DEFINITY® Enterprise Communications Server Release 7

Console Operations Quick Reference

555-230-890

Issue 3

June 1999

Console Operations

25Feature Operation

4. Write down the emergency information displayed on the console. Follow

your local procedures for handling emergencies. Even though the console

is set to “position busy,” you can place calls to assist with the emergency.

5. Press the

CRISIS ALERT button a second time.

■ The Crisis Alert lamp stops flashing, but remains on.

6. When you are finished handling the emergency, press the

CRISIS ALERT

button a third time.

■ The Crisis Alert lamp goes off.

■ The display goes blank.

7. Press the

POS BUSY button.

■ The Pos Busy lamp goes off.

■ The Position Available lamp goes on.

8. You can now process other incoming calls.

Emergency Access to Attendant

The switch is administered to provide a way for users to place an emergency call

to the attendant by either taking the handset off-hook or by dialing a feature access

code. It works as follows:

1. A user takes the handset off-hook or dials the feature access code.

■ If the user took the handset off-hook, the call automatically rings at

the attendant console after a predetermined amount of time (usually

10 seconds after dial tone stops). The call rings at the console with a

louder-than-normal volume. If the guest dialed the feature access

code, the call rings immediately at the attendant console.

■ The following displays:

2. Follow your local procedures for handling emergencies.

NOTE:

Even if the attendant console is in night service, the call still rings at the

attendant console, but it can be answered at the backup telephone with

Trunk Answer Any Station, or from a designated emergency redirection

telephone.

Hold

You can place callers on hold to answer other calls or to find information for the

caller. You can have a call on hold at each of the 6 call appearances.

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