Avaya R7 User Manual download pdf (Page 28)

DEFINITY® Enterprise Communications Server Release 7

Console Operations Quick Reference

555-230-890

Issue 3

June 1999

Console Operations

24Feature Operation

3. After contacting the new person, press the SPLIT button.

■ All parties, including the console, are connected together.

■ The Split lamp goes off.

4. To add more parties to the conference, repeat Steps 1, 2, and 3.

NOTE:

If you cannot reach one of the called parties, press the CANCEL button

to end the attempt and rejoin the existing conference.

You can remain on the conference call, press the

HOLD button to place the call on

hold, or press the

RELEASE button to drop off the call.

Crisis Alert

The Crisis Alert feature provides a visual, audible, and printed record when users

place a call to the local emergency service agency. This gives hotel personnel the

ability to assist emergency personnel when they arrive at the hotel by identifying

where the call came from and when the call was made.

Other than the emergency call, which can be placed from any telephone on the

switch, all user operation occurs at the attendant console.

1. Someone dials the emergency services access code (for example, 911) from

a telephone on the switch.

■ The call routes to the local emergency service agency. The call does

not

route to the attendant console.

■ The Position Available lamp goes off and the Pos Busy lamp goes

on. This prevents new incoming calls from interrupting this

emergency notification. All new incoming calls are queued and can

be answered after the emergency notification is processed.

■ The Crisis Alert lamp flashes.

■ The special emergency alerting tone starts.

■ The following displays at the attendant console:

■ The call information is logged in the switch and is printed on the

journal/schedule printer (if administered).

2. If you are currently on an active call, you may want to place that call on

hold so you can process the emergency notification.

3. Press the

CRISIS ALERT button once.

■ The alerting tone stops.

E= <Name> <Ext No.> EMERGENCY

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