Avaya I2050 User's Guide download pdf (Page 37)

Troubleshooting

Application interoperability issues

Some applications do not properly check versions of shared system files at installation

time. This can cause interoperability problems between the i2050 Software Phone and

other applications.

For example, installing Timbuktu version 2.0 for Windows 2000 overwrites a .dll file

that is also used by the i2050 Software Phone. The i2050 Software Phone requires the

newer version of the.dll and installs this newer version if necessary. To use the i2050

Software Phone on the same computer as version 2.0 of Timbuktu, you must install

Timbuktu first.

The i2050 Software Phone follows Windows and Install Shield standards for version

management of system files.

Connectivity problems

Communications Server is unreachable

Symptom:

One of the following messages appear:

• Connecting...

• Server unreachable. Reconnecting in xx seconds.

• 802.1 QoS is not supported on your network.

Description:

These messages indicate that the connection with the communications server could

not be established. A random retry time is set after which the i2050 Software Phone

attempts to re-connect. This process is repeated until successfully connected.

If the communications server is up and reachable and the i2050 Software Phone is

pointed to the correct IP address, the Connecting... message should appear briefly or

not appear at all.

The Server unreachable message indicates that there is problem contacting the

communications server.

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Avaya I2050 User's Guide Page 37