Avaya I2050 User's Guide download pdf (Page 40)

Troubleshooting

Service Denied

Symptom:

The following message appears:

• Service Denied. Reason XXXX

Description:

You are not authorized to use the communications server.

Potential causes:

• Invalid HardwareID in the Configuration Utility

• Invalid communications server configuration

Action:

• Ensure your communications server programming is correct.

• Contact your system administrator

Display Updates are Very Slow

Symptom:

• Cannot connect properly to the communications server

• Messages written to the i2050 Software Phone are presented very

slowly.

• Floppy drive may be active.

Potential Causes:

The Trace utility may be turned on and writing signaling information to a slow disk such

as a floppy drive.

Action:

• The Trace feature should be disabled (unchecked) during normal

operation. To check the status of the trace feature open the

Configuration Utility and then open the Trace tab.

• If you are using the trace feature, the specified directory should be on

a local, high-speed disk drive.

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Avaya I2050 User's Guide Page 40