Avaya CallPilot Manager User Manual download pdf (Page 29)

Chapter 3 CallPilot mailboxes 29

CallPilot Manager Set Up and Operation Guide

Guest mailboxes

A Guest mailbox is a Subscriber mailbox without a primary extension. Create Guest mailboxes for

people who do not have an operating extension but require a mailbox. A Guest mailbox must be

initialized by the mailbox owner before it can receive voice messages.

When you create Guest mailboxes, assign mailbox numbers that begin with the same digit. This

identifies the mailbox type. Create Guest mailbox numbers that begin with a digit that is different

from the Subscriber mailbox numbers. For example, if Subscriber mailbox numbers start with two,

Guest mailboxes can start with the number four.

When to use Guest mailboxes

Guest mailboxes can provide a temporary employee with CallPilot services, give clients access to

internal messaging and call routing, and let customers leave telephone orders.

You can use Guest mailboxes to:

• take personal catalog shopping orders

• list classes or seminars and let callers register by telephone

• give frequent customers access to CallPilot services

Using a Guest mailbox for telephone registration

This example shows how to set up a Guest mailbox with announcement and order-taking

capabilities. When you provide services that let a customer call into a mailbox, include the

mailbox number in the greeting. This lets a caller transfer directly to the mailbox.

To use a Guest mailbox to provide telephone registration, you must first choose a mailbox number.

Make sure that the Guest mailbox number is unique and is not assigned to any display telephone

extension. Next, record the mailbox greeting.

For example:

“This month we are pleased to provide the following courses: Jazz Dancing Made Easy,

Intermediate Jazz Dancing, Warming Up for that Big Performance, and Beginner Ballet. If you

are interested in any of these courses, please leave your name and telephone number after the

tone. One of our instructors will contact you with more information.”

You can include the time and date the classes are being offered. This example is applicable to

Guest mailboxes that are used for taking orders.

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Avaya CallPilot Manager User Manual Page 29