Avaya CallPilot Manager User Manual Page 72
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72 Chapter 6 Setting up the Auto Attendant
NN40090-300NN40090-300
Auto Attendant Menu
The Auto Attendant Menu plays after the Company Greeting, and when an internal mailbox owner
with a one line display telephone accesses the Auto Attendant.
The default Auto Attendant Menu prompt is: “Using the dialpad, please enter the extension you
wish to call. To use the directory, press £. To leave a message, press •. To reach an Operator,
press ‚.”
Recording a Custom Menu
If you do not want to use the default Auto Attendant Menu prompts, you can enable the Custom
Auto-Attendant Menu Prompts in the Greeting Tables page. You can record a prompt from your
computer or your telephone handset, or you can select a previously recorded prompt.
With a Custom Menu prompt you can provide callers with a list of options such as choosing the
Alternate Language, accessing the Company Directory or reaching an Operator. A Greeting Table
has two Custom Menu prompts: one for a Primary prompt and one for an Alternate prompt, for
example “Press · for French”.
To record a Custom Menu prompt
1 Click the Auto-Attendant heading.
2 Click the Greeting Tables link.
The Greeting Tables page appears.
3 Click the Change link of the Greeting Table you want to set up.
4 At the Custom Auto-Attendant Menu Prompts option, select the Enable check box.
5 To record the primary and alternate prompts, click Voice and follow the steps in “Recording
greetings, prompts and names” on page 53 to record a greeting
or
follow the steps in “Importing greetings, prompts or names” on page 58 to select a previously
recorded greeting.
Note: Nortel recommends that you record prompts that are at least eight seconds in
length.
- BCM50 2.0 1
- CallPilot 1
- Trademarks 2
- Task List 3
- 6 Task List 6
- Contents 7
- Appendix A 12
- Chapter 1 13
- Fax Answering 14
- CallPilot options 14
- Message Networking 14
- Contact Center 14
- Audience 15
- Acronyms 15
- Symbols and text conventions 16
- Using the dialpad 18
- How to get Help 19
- 20 Chapter 1 Getting started 20
- Chapter 2 21
- Starting CallPilot Manager 22
- from a BCM 22
- from CallPilot 100/150 23
- System timeout 24
- Chapter 3 27
- General Delivery Mailbox 28
- Subscriber mailboxes 28
- Guest mailboxes 29
- Information mailboxes 30
- Mailbox Class of Service 32
- Mailbox options 33
- Company Directory 34
- Message Waiting Notification 34
- Outdial type 34
- Auto-Login 35
- Alternate extension 35
- Express Messaging Line 35
- Call Screening 36
- Mailbox Restrictions 36
- Restricting Outdialing 37
- Initializing a mailbox 38
- Chapter 4 41
- Adding a Guest mailbox 42
- Adding an Information mailbox 43
- Adding many mailboxes 44
- About mailbox passwords 45
- Changing mailbox settings 46
- To reset a mailbox password 47
- To change mailbox properties 47
- To edit a Class of Service 47
- Deleting a mailbox 48
- About Group Lists 49
- Adding a Group List 51
- Changing a Group List 52
- To change a Group List 52
- Chapter 5 53
- Chapter 6 61
- Greeting Tables 62
- Holiday List 63
- About Holiday status 66
- About Company Greetings 67
- Recording a Company Greeting 68
- Setting up a Greeting Table 68
- Setting the business hours 70
- Assigning a menu repeat key 71
- Auto Attendant Menu 72
- Recording a Custom Menu 72
- 4 Click Submit 74
- About Touchtone Gate 75
- About the CLID Routing Table 76
- Configuring line answering 80
- Chapter 7 81
- Planning a CCR Tree 83
- About CCR Tree structure 84
- Mailbox node 85
- Transfer node 85
- Destination 85
- Park and Page node 85
- An example of a CCR Tree 86
- Chapter 8 87
- To create a Home menu node 88
- To create a Home Mailbox node 89
- Adding nodes to the Home node 90
- Adding a Menu node 91
- Adding an Information node 91
- Adding a Mailbox node 92
- Adding a Transfer node 93
- Adding a Park and Page node 94
- To add a Park and Page node 95
- Testing a CCR Tree 98
- Disabling a CCR Tree 100
- Changing a node 101
- Deleting a node 101
- Deleting a CCR Tree 101
- NN40090-300NN40090-300 102
- Chapter 9 103
- Mailbox Information Report 104
- All Mailbox Activity Report 106
- Event Log Report 106
- CCR Tree Usage Report 107
- Fax Usage Report 109
- System Configuration Report 110
- Resetting Mailbox statistics 112
- Chapter 10 113
- Chapter 11 117
- Name Dialing 118
- Auto Attendant 118
- Greeting Table 118
- Chapter 12 123
- numbers 124
- Network Access 125
- Translation properties 126
- Translation Table 126
- Translation Table entries 126
- Table entry 127
- Chapter 13 129
- Creating Access Passwords 130
- for CallPilot 100/150 131
- Chapter 14 133
- and presents each caller 136
- Setting the Operator status 138
- To set the Operator status 138
- Setting the Business Status 141
- To set the Business Status 141
- Norstar Voice mail Interface: 142
- Setting up line answering 143
- To assign Answer Lines 143
- Chapter 15 145
- Information mailbox messages 147
- Chapter 16 151
- Chapter 17 157
- To Call Forward All Calls 158
- On Your Toes Dance Studio 159
- The central receptionist 159
- The Costume Room 160
- Bridge Stone Engineering 161
- Feature compatibility 163
- Transfer Callback 167
- Chapter 18 169
- Transfers checkboxes 170
- 3 Click Submit 170
- Centralized Voicemail notes 171
- Glossary 175
- 176 Glossary 176
- Glossary 177 177
- 178 Glossary 178
- Glossary 179 179
- 180 Glossary 180
- Glossary 181 181
- 182 Glossary 182
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