Avaya BCM1000 Installation Manual Page 33
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- Table of contents
- TROUBLESHOOTING
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Preface 7
Installation and Maintenance Guide
Related publications
The following documents provide further information about the BCM1000 and related media bay
modules, extension equipment, and the applications and software on the system:
•The Programming Operations Guide describes how to program the Business Communications
Manager equipment. The Management User Guide describes how to use the maintenance and
diagnostic tools.
• Telephony Features Handbook provides feature descriptions and programming for the
numerous telephone features available to users through the buttons on the digital telephones
supported by the Business Communications Manager.
• If you are not an experienced telephone installer, the BIX Box Wiring Guide provides
illustrations for correctly wiring internal cable connections to telephones.
• All optional Business Communications Manager applications have installation and user guides
specific to that application. For an overview of what these guides contain, refer to “Telephony
features and options” on page 26.
— Call Center Agent Guide and Call Center Supervisor Guide
— Call Center Reporting Set Up and Operation Guide
— Call Center Set Up and Operation Guide
— Call Detail Recording System Administration Guide
— CallPilot Unified Messaging Installation and Maintenance Guide and CallPilot Desktop
(Unified) Messaging Quick Reference Guide
— CallPilot Fax Set up & Operation Guide and CallPilot Fax User Guide
— CallPilot Manager Set Up and Operation Guide and CallPilot Programming Record
— CallPilot Message Networking Setup and Operation Guide and CallPilot Message
Networking User Guide
— CallPilot Reference Guide
— IP Telephony Configuration Guide
— LAN CTE Configuration Guide
— Multimedia Call Center Setup and Operation Guide and Multimedia Call Center Web
Developers Guide
— Personal Call Manager User Guide
— CallPilot Fax Set Up and Operation Guide
— CallPilot Fax User Guide
— Interactive Voice Response Installation and Configuration Guide (IVR)
• From the Business Communications Manager Documentation CD, you can also access a
number of telephone and accessory quick reference cards.
UTAM UTAM Inc.
VoIP Voice over IP
WAN Wide area network
- Business Communications 1
- Installation and Maintenance 1
- Trademarks 2
- Enhanced 911 Configuration 4
- Radio-frequency Interference 4
- Network Connection 5
- Hearing Aid Compatibility 5
- Electromagnetic Compatibility 6
- Use of a Music Source 6
- EMI/EMC (FCC Part 15) 9
- Important Safety Instructions 10
- Additional Safety Information 12
- Limited Warranty 13
- Warranty Repair Services 14
- After Warranty Service 14
- Contents 15
- Chapter 1 16
- Chapter 2 16
- Symbols used in this guide 30
- Text conventions 31
- Acronyms 31
- 6 Preface 32
- Related publications 33
- System documentation map 34
- Installation documentation 35
- Operations documentation 36
- Call Management documentation 37
- 12 Preface 38
- Documentation CD 38
- How to get help 39
- 14 Preface 40
- Computer components 42
- Hardware components 42
- Telephony components 46
- Data networking components 48
- Media Services Card 48
- Connection ports 50
- BCM1000 LEDs 51
- System options 52
- Data features 54
- BCM1000e 56
- Installation process overview 57
- Telephony hardware 59
- Power connections 61
- DIP switches 62
- Trunk media bay modules 63
- Table 4 DTM LED functions 64
- Front view 64
- (North American systems only) 66
- Station media bay modules 68
- 4X16 media bay module 70
- ASM8 GASM8 Norstar ASM 71
- 03 do not allow 72
- Specialized media bay modules 73
- Figure 22 FEM LEDs 74
- Table 7 Specialized modules 74
- Telephones and adapters 76
- ABC DEF 77
- GHI JKL MNO 77
- PQRS TUV WXYZ 77
- Cordless and wireless systems 79
- Chapter 3 81
- Auxiliary requirements 81
- Browser requirements 82
- Using an HTTP Proxy server 83
- Chapter 4 85
- An example: 87
- Determining system capacity 88
- Changing the DS30 split 89
- Explaining Double Density 89
- Setting Offsets 90
- Offset 1 91
- Offset 3 91
- Combination and specialized 92
- Chapter 5 95
- Installing the BCM1000 95
- Electrical requirements 96
- Internal wiring requirements 96
- System equipment and supplies 97
- N0008587 01 100
- Wall mount brackets 101
- Rack mount brackets 101
- Mounting brackets 102
- Chapter 6 105
- BCM1000. Refer to Figure 36 109
- Chapter 7 111
- 3/5 DS30 split 113
- Double-density example 114
- DTM switch settings 119
- BRI switch settings 120
- CTM/GATM switch settings 121
- Table 17 122
- Rear of GATM 122
- CTM/GATM DIP switch settings 123
- 123 45 6 78 124
- 4X16 switch settings 125
- Enter these switch settings 126
- ASM 8/GASM8 switch settings 127
- DSM switch settings 130
- FEM switch settings 134
- Chapter 8 135
- Installing media bay modules 135
- Shutting down the system 136
- Installing a media bay module 137
- Reconnecting the equipment 139
- Replacing media bay modules 140
- Chapter 9 143
- Starting the system 143
- Checking power and wiring 144
- Connecting the cards 147
- (North American Systems only) 149
- Table 29 DB25 adapter cable 149
- Table 31 V.35 Adapter Cable 150
- Replacing the cards 151
- Required data parameters 152
- Default IP settings 152
- Table 33 Serial port pinout 153
- Figure 49 Serial pinout 153
- PlsChgMe! <ENTER> 154
- Figure 50 Main Menu 155
- Configuring your computer 156
- 10.10.10.2 157
- 255.255.255.0 157
- Chapter 10 159
- Wiring the modules 159
- Module wiring warnings 160
- 1 2 3 4 5 6 7 8 161
- 6 5 4 3 2 1 161
- Auxiliary jack 161
- 8 7 6 5 4 3 2 1 163
- Table 34 DSM wiring chart 165
- Table 35 ASM wiring chart 166
- FEM wiring 167
- Communications Manager 168
- Chapter 11 169
- Installing IP telephones 173
- Chapter 12 175
- Connecting a data device 178
- Connecting the ATA 2 179
- Mounting the ATA 2 180
- Configuring the ATA 2 182
- Chapter 13 183
- External paging system 184
- External music source 185
- Chapter 14 187
- Troubleshooting 187
- Operation LEDs 189
- RAID board 189
- LEDs (see note) 189
- ATA 2 does not function 191
- Chapter 15 193
- Lift cover at 195
- Restarting the system 196
- Software restart 197
- Chapter 16 199
- Replacing the hard disk 199
- Removing the hard disk 200
- Installing a new hard disk 203
- Figure 83 Main Menu screen 205
- [muLaw]. If 206
- Figure 85 Profile screen 207
- Figure 89 Main Menu screen 211
- Figure 94 Quick start page 214
- Two hard disks 215
- Installing the RAID board 216
- Connecting the RAID board 217
- Figure 98 RAID Board 218
- RAID board LEDs 221
- Chapter 17 223
- Troubleshooting fan operation 224
- Power supply cable 225
- Fan cable 225
- SSM board 225
- Fan connectors 225
- Replacing the cooling fan 227
- Power supply 229
- Chapter 18 231
- Replacing a power supply 231
- (Removable label) 233
- Table 43 Power supply LED 234
- Setting up the base unit 235
- Notes Layer: 237
- Locking tab 239
- Module screw 239
- Power supply screws 241
- Power cables 241
- Fan cables 241
- Chapter 19 243
- Removing a data card 244
- Installing the card 245
- Replacing PECs 246
- Removing PECs 247
- Installing a PEC 248
- Replacing memory 249
- Replacing memory DIMM chips 250
- Installing the new battery 253
- Chapter 20 255
- Moving telephones 256
- Appendix A 259
- Core software and regions 260
- Languages 260
- Caller ID displays 261
- Companding Law by region 262
- Mobility services by region 262
- Supported ISDN line services 266
- System feature defaults 267
- Dialing plan defaults 270
- BRI and PRI line types 271
- CallPilot regions 272
- Appendix B 275
- Media bay module combinations 275
- Fully-loaded setup 276
- Changing configurations 278
- System setup 278
- Set DNs and port numbers 279
- Glossary 281
- 256 Glossary 282
- Glossary 257 283
- 258 Glossary 284
- Glossary 259 285
- 260 Glossary 286
- Glossary 261 287
- 262 Glossary 288
- Glossary 263 289
- 264 Glossary 290
- Glossary 265 291
- 266 Glossary 292
- Glossary 267 293
- 268 Glossary 294
- Glossary 269 295
- 270 Glossary 296
- Numerics 297
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