Avaya BCM Attendant Console User Manual download pdf (Page 20)

20 Configuring Enterprise Edge Attendant Console

Enterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02

Quitting the Attendant component

You can quit the Attendant component whether the Attendant component window

is visible or minimized.

To quit the Attendant component if the window is visible:

1. On the File menu click Exit

1. Click the Close button (marked with an X) in the upper right corner of the

Attendant window.

To quit the Attendant component if the window is minimized:

1. Right-click the Attendant component button on the taskbar.

2. Click the Close button.

Types of Attendant setups

You must configure each PC that has the Attendant component installed to handle

calls either as a main attendant, overflow attendant, backup attendant or assistant

attendant.

Full-time main attendant setup

The full-time main attendant is a telephone operator configuration where the

Attendant window is always visible. You can define a number of full-time

attendants. Every Attendant component must have the server ID and Attendant

extension options configured properly for the Attendant component to function.

The server ID tells the Attendant component where the Enterprise Edge Attendant

Console Server component is located. The Attendant extension setting tells the

Attendant component which Enterprise Edge telephone belongs to the attendant.

After you define the settings, the Attendant component makes incoming calls to

the attendant’s telephone appear as a yellow Ringing Loop button on the Attendant

window. If the attendant’s telephone is programmed to receive all incoming calls

for the company (main attendant) the Enterprise Edge Attendant Console

Attendant component also displays the calls.

To receive and make telephone calls, the Attendant component requires a

telephone extension associated with this component. The extension must be a valid

extension on the Enterprise Edge server and must be the telephone at the

attendant’s desk.

1 2 ... 15 16 17 18 19 20 21 22 23 24 25 ... 45 46

No comments

Avaya BCM Attendant Console User Manual Page 20