Avaya BCM Attendant Console User Manual download pdf (Page 8)

8 Preparing for installation

Enterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02

Enterprise Edge Attendant Console Attendant component

The Attendant component controls the graphical user interface for operating

Enterprise Edge Attendant Console. The Attendant component displays incoming

call information, Enterprise Edge telephone status, directory information and call

disposition requests for enhancing the telephone attendant’s productivity and

responsiveness.

Note: The Attendant component must be installed on all attendants’ PCs.

The Attendant component communicates with the Server component using TCP/IP

to perform call handling on the Enterprise Edge server and to access and manage

the server database.

Enterprise Edge Attendant Console Reports component

The Reports component provides the capability to display and print the

information in the call processing database that is maintained by the Server

component. The Reports component is installed automatically with the Attendant

component and it accesses the server database using TCP/IP.

Company model

You can set up a Enterprise Edge Attendant Console system with a networked

model. In a networked model, one or more attendants manage the calls for a

company with their PCs connected through a network to the Server component.

To set up more than one attendant to manage a company’s calls, you can connect

the Server component to additional PCs through a LAN. The Attendant component

can be installed on the same PC as the Server component as well as on other LAN-

attached PCs. An Attendant component license is required for each additional copy

of the Attendant component.

Requirements for Enterprise Edge Attendant Console

Install the Reports component on the same PC as the Attendant component.

When you install the Server component, the Attendant component is automatically

installed at the same time. This occurs even when the attendant position is on a

different PC. This is so that you can easily check the Enterprise Edge Attendant

Console installation from the Enterprise Edge server. After you perform the check,

you can shut down the Attendant component at the Enterprise Edge server.

Before you install Enterprise Edge Attendant Console, check that your equipment

meets:

• the Enterprise Edge telephone system requirements.

• the PC system requirements for the Attendant component.

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Avaya BCM Attendant Console User Manual Page 8