Avaya BCM Attendant Console User Manual download pdf (Page 41)

Troubleshooting 41

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide

The Reports component was unable

to generate the listing from the

database specified.

Make sure that the database selected is created by the

server.

This error occurs if a user tries to use the Employee or

Customer directories after connecting to a database that

is not a Enterprise Edge Attendant Console database.

The error is usually proceeded by a message from the

Microsoft Jet database engine stating: “The Microsoft

Jet database engine cannot find the input table or query

‘People’. Make sure that it exists and that its name is

spelled correctly.”

The animation file used to indicate

that a report is running could not be

found. It might be missing or

corrupted. As a consequence, no

animation plays while the reports are

running.

This error occurs during Reports start if the “run.avi”

file is not found in the Reports path. Check that the file

is installed correctly and is not deleted. The component

runs, but the animation does not play while generating

reports.

The maximum number of selections

allowed in any single category is 100.

Please limit your selections or cancel

the selection and choose the “All”

option.

The maximum number of selections from the

Customers or Employee categories is 100 each. Trying

to choose OK from a directory dialog box with any

more than 100 selections causes this error and return

the user to the directory dialog box to reduce the

number of selections.

The report could not find the

necessary data in the specified

database. Make sure the specified

database is a valid system database:

This error occurs if a report is run, but the database

selected is not a valid Enterprise Edge Attendant

Console database. The colon is followed by a new line

on which a more specific error message from the

Crystal Reports Engine is displayed. This message is

usually “Unable to connect: incorrect table location”.

Reports could not find the needed

report (.rpt) file. Make sure all the

“.rpt” files are installed correctly.

This occurs when generating a report, if the appropriate

“.rpt” file is not found in the Reports directory. Either

the file is deleted, moved, not installed correctly or

corrupted. When corrupted the Crystal Engine can no

longer recognize it as a.rpt file even though the name

indicates it is.

The report file has somehow become

corrupted. The following statement in

English is more detailed information

useful for troubleshooting.

This error occurs if the needed “.rpt” file is found but

does not contain the correct parameter fields or

information. The Extension Directory Report (using

ExtDir.rpt) does not produce this error because it does

not require any parameters.

The “statement which follows” part occurs on the next

line and is a message from the Crystal Reports Engine.

Unfortunately, it is most often “No Error”.

Error message / Log message Meaning / Action required

Table 5: Reports component error messages

1 2 ... 36 37 38 39 40 41 42 43 44 45 46

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