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Avaya BCM Attendant Console User Manual Page 44

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44 Glossary
Enterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02
Networked model
A way of configuring Enterprise Edge Attendant Console so that one or more
Attendant components are connected to the Enterprise Edge server through a LAN.
Overflow attendant
The overflow attendant handles the excess calls when the main attendant receives
more calls than can be handled by an Attendant window.
Server ID
The TCP/IP host name of an Enterprise Edge Attendant Console PC.
Server PC
A personal computer used to run the Server component. In some Enterprise Edge
Attendant Console models, the server PC runs the Attendant component and the
Reports component.
Server component
Part of the Enterprise Edge Attendant Console software. The Server component
communicates with one or more Attendant components.
Service
The ability of a Windows NT machine to start a process, usually automated, when
the machine is started.
Taskbar
The area on the bottom of the desktop that contains the Enterprise Edge Attendant
Console taskbar buttons.
TCP/IP
Transmission Control Protocol/Internet Protocol. The communication protocol
used by Enterprise Edge Attendant Console to communicate between the Server
component and the Attendant components. The industry standard communication
protocol for communication between computers.
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