Avaya BCM Attendant Console User Manual download pdf (Page 37)

Troubleshooting 37

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide

Troubleshooting Attendant component installation

This section describes solutions to problems that can occur while you install the

Attendant component.

Example - Socket Error on Attendant component start

Initial Action

The Attendant component displays a Socket Error message when you try to start

the component.

Response

TCP/IP address is not specified on a stand-alone system or TCP/IP is not installed

in the Windows operating system. Install TCP/IP and restart the Attendant

component.

Example - At te nda nt component ver if ication proced ure does not w ork

Initial Action

The Attendant component installation is complete but some of the verification

procedures do not work.

Response

Check the Enterprise Edge Attendant Console Server window to see that the Status

of Server Program indicates Running. Check for LAN connectivity between the

Server PC and the Attendant PC through the use of Network Neighborhood. Check

the Enterprise Edge server installation to ensure that extensions are defined

correctly.

Example - Enterprise Edge Message extension not working

Initial Action

The Enterprise Edge Message extension cannot be dialed from the Attendant

window.

Response

To access the Enterprise Edge Message system, click the VM Transfer button and

enter your mailbox number.

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Avaya BCM Attendant Console User Manual Page 37