Avaya IP Telephony Configuration Guide download pdf (Page 31)

Using telephone features 31

Telephony Features Handbook

Making calls

To make a call within your system, simply select an intercom key, and dial the local digits for your

colleague’s telephone.

To make a call outside the system, you need to select a line pool or a destination code before you

dial any digits. How you dial will also depend on whether you are dialing out to the public network

or to the private network within your extended company.

The following are different ways to make a call:

• Pick up the handset and dial (local call).

• Pick up the handset, press a line button, and dial if the call is not on your prime line.

• Press the button labeled handsfree/mute and dial to talk without using the handset.

For external call, enter the line pool or destination code before dialing.

• Press a line or intercom button, then press the handsfree button and dial to talk without the

handset. The speaker is active and the microphone is muted until you select the handsfree button

or pick up the handset.

• Press a line or intercom button and dial to talk without the handset and if Automatic Handsfree

is programmed on your telephone. (For external call, enter the line pool or destination code

before dialing)

• Use one of the features that make dialing easier, such as speed dial keys or redial

SWCA (no free

keys)

The call remains on the line button on which it arrived when you put it on HOLD. In

this case, the call is on exclusive hold and can only be retrieved at this telephone.

Transfer

Send a call to another telephone within your system, or to an external telephone.

Note: You may not be able to transfer a call on an external line to an external

telephone, depending on the capabilities of the lines.

1. Make or answer a call.

2. Press FEATURE 70. The call is put on temporary hold.

3. Enter the number of the person to whom you want to transfer the call.

4. Stay on the line if you wish to speak to the person first.

5. Press RLS to complete the transfer.

If an external call is transferred to a busy internal or network extension, or is not

answered after a few rings, the call automatically rings you back.

Cancel feature: FEATURE #70

Voice Mail DN

If your telephone is connected to voice mail, it is most likely that your forwarded calls

have been set up to go to your mailbox. To access voice mail, refer to the user card that

refers to the type of access your system has to the voice mail system

(local voice mail system: FEATURE 981; remote voice mail system: *981).

If you need to determine what the DN is for the voice mail system, press

FEATURE 985.

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Avaya IP Telephony Configuration Guide Page 31

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