Avaya IP Telephony Configuration Guide download pdf (Page 9)

Using telephone features 9

Telephony Features Handbook

Using telephone features

This Telephony Features Handbook describes the call features for telephones connected to a

Business Communications Manager 3.6 system, if the feature has been allowed during

programming and if the telephone model supports the feature.

This book is intended primarily for users who are required to administer the telephones in the

system, once they are set up and configured. The information in this book will help you understand

how to control feature access and assignment and how to use each feature. Interoperability issues

between features is also highlighted in the book.

This guide also includes information about the telephone models you can use on the system, and

notes special cases, such as the model 7000 and 7100 telephones, which do not have line,

intercom, handsfree, or mute buttons.

Display prompts that you may receive during telephone operation are included in this book under

“Display prompts and messages” on page 56.

Instructions are also included that explain how to move digital or IP telephones and retain the

programming and call features under “Relocating telephones” on page 75.

Refer also to the Telephone Feature User Guide which provides concise information about how to

use system features. It can be printed from the file on the Business Communications Manager

documentation CD and distributed to your system users.

Detailed feature programming for telephone records is contained in the Business Communications

Manager Programming Operations Guide. IP telephones and portable handsets each have a

separate installation document that describes how to install the telephone and ensure that the

Unified Manager recognizes it.

Programming feature access through the Unified Manager

There are several areas in the Unified Manager where you can define the features and access

parameters for the users.

There are two levels of feature enable/disable parameters:

• System feature programming determines how a feature acts for all telephones in the system, if

the telephone allows the feature.

• Set programming determines which features are enabled at each telephone, or how a feature will

work at an individual telephone.

Some features can be activated or changed at the telephone by the user. You may want to restrict

certain types of programming at some telephones (Set Lock). “Telephone programming access

constraints” on page 15 describes the three levels of restriction and what features are locked out or

allowed at each level.

Programming note: Your password is configured and assigned by the system administrator. If

you have not been assigned an Administration-level password, some of this programming may not

be visible to you.

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Avaya IP Telephony Configuration Guide Page 9