Avaya Business Communications Manager 5.0 - Configuration - System User Manual download pdf (Page 15)

Fundamentals 15

Nortel Business Communications Manager 5.0

Configuration — System

NN40170-501 02.04 Standard

September 2009

Telset Administration

Installers who are already familiar with Telset Administration can perform

programming from the keypad of any telephone connected to the BCM 5.0

device. This alleviates the need for access to a computer at the customer site.

For more information about using Telset programming on the BCM 5.0, see

the following documents:

• Telset Administration Guide (NN40170-604)

• CallPilot Telephone Administration Guide (NN40090-500)

• Intelligent Contact Center Telephone Administration Guide (NN40170-

600)

Scheduled services

Use scheduled services to control how calls are answered in off-hours

(Ringing Groups), how calls are routed at various times of the day, and how

restrictions are applied on lines and telephones at specific times of the day.

With Business Element Manager, you can perform the following configuration

functions for scheduled services:

• determine which schedules are active on the system for routing,

restriction, and ringing schedules.

• set the time periods within each schedule for each day of the week.

• rename schedules.

Schedules are activated and deactivated through control telephones.

Restriction and Routing services require a service control password before

users can change scheduling on a control telephone. You use the Service

Control Password field to delete a current entry, and add a new password.

Make a note of the password; the panel shows only asterisks.

Call-by-call service selection

The PRI Call-by-call Service Selection is region-specific to North America for

a DTM set to a PRI module type.

By default, incoming calls on a PRI are routed based on the Called Party

Number information within the call request. The last number of digits of the

called party number that match the Received Number Length setting are used

as Receive Digits to find a target line.

In North American PRI, the Call-by-Call services provides alternate routing

maps to be defined in various ways, depending on the protocol defined for this

PRI.

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Avaya Business Communications Manager 5.0 - Configuration - System User Manual Page 15