Avaya CallPilot Manager User Manual Page 1

BCM 4.0CallPilotDocument Status:StandardDocument Version: 03Part Code: N0027247Date: June 2006CallPilot Manager Set Up and Operation Guide

10 ContentsN0027247N0027247Directory Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Mai

100 Chapter 8 Working with CCR TreesN0027247N0027247Disabling a CCR TreeBefore you make any changes to a CCR Tree, remove any references to the CCR Tr

Chapter 8 Working with CCR Trees 101CallPilot Manager Set Up and Operation GuideChanging a nodeTo change the properties of a node1 Click the Custom Ca

102 Chapter 8 Working with CCR TreesN0027247N0027247

103CallPilot Manager Set Up and Operation GuideChapter 9CallPilot reportsAbout CallPilot reportsThis chapter describes CallPilot reports and explains

104 Chapter 9 CallPilot reportsN0027247N0027247Mailbox Information ReportThis report shows the following for each mailbox.The mailbox can have one or

Chapter 9 CallPilot reports 105CallPilot Manager Set Up and Operation GuideNOADDRESSAddress is not specified.ALTDN1Alternate extension 1 is defined.AL

106 Chapter 9 CallPilot reportsN0027247N0027247All Mailbox Activity ReportThe Mailbox Activity Report shows seven-day usage information for all Subscr

Chapter 9 CallPilot reports 107CallPilot Manager Set Up and Operation GuideCCR Tree Usage ReportThis report shows the Tree number, the Greeting Tables

108 Chapter 9 CallPilot reportsN0027247N0027247The CCR Tree Report shows the following.Port Usage/Call Handling ReportThis report summarizes inbound a

Chapter 9 CallPilot reports 109CallPilot Manager Set Up and Operation Guide• does not include the current day, because record collection for this day

Contents 11CallPilot Manager Set Up and Operation GuideChanging CallPilot Manager settings from a remote telephone . . . . . . . . . . . . . 131Chang

110 Chapter 9 CallPilot reportsN0027247N0027247• If a caller requests several documents during a call, there are several lines in the report, each wit

Chapter 9 CallPilot reports 111CallPilot Manager Set Up and Operation Guide*Contact Center parametersAppears if Contact Center is installed. The Prima

112 Chapter 9 CallPilot reportsN0027247N0027247Message Usage ReportThe Message Usage Report shows the number of minutes of storage available on the vo

113CallPilot Manager Set Up and Operation GuideChapter 10CallPilot system propertiesSetting the system properties1 Click the Configuration heading.2 C

114 Chapter 10 CallPilot system propertiesN0027247N00272479 Select the Enable External Initialization check box if you want subscribers to be able to

Chapter 10 CallPilot system properties 115CallPilot Manager Set Up and Operation Guidemailbox on a CallPilot User interface, the telset plays a voice

116 Chapter 10 CallPilot system propertiesN0027247N0027247

117CallPilot Manager Set Up and Operation GuideChapter 11Dialing TranslationAbout Dialing TranslationDialing translation is a process by which the num

118 Chapter 11 Dialing TranslationN0027247N0027247Examples of Dialing Translation TablesThe following tables are examples of Dialing Translation Table

Chapter 11 Dialing Translation 119CallPilot Manager Set Up and Operation GuideNetwork AccessThe Dialing Table Translation results in a number that can

12 ContentsN0027247N0027247

120 Chapter 11 Dialing TranslationN0027247N0027247Setting Dialing Translation propertiesSetting the Dialing Translation properties makes it easier to

Chapter 11 Dialing Translation 121CallPilot Manager Set Up and Operation GuideTo review Dialing Translation Table entries1 Click the Configuration hea

122 Chapter 11 Dialing TranslationN0027247N0027247

123CallPilot Manager Set Up and Operation GuideChapter 12CallPilot Manager configurationEnabling keycodesYou can enable keycodes to increase the numbe

124 Chapter 12 CallPilot Manager configurationN0027247N0027247Creating Access PasswordsAccess passwords control access to administration functions.Cre

Chapter 12 CallPilot Manager configuration 125CallPilot Manager Set Up and Operation GuideTo set the unit address and identification properties for Ca

126 Chapter 12 CallPilot Manager configurationN0027247N0027247

127CallPilot Manager Set Up and Operation GuideChapter 13CallPilot Manager operationsBacking up and restoring CallPilot informationYou can back up Cal

128 Chapter 13 CallPilot Manager operationsN0027247N0027247To reset CallPilot for Business Communications Manager1 On a telephone on your system, pres

Chapter 13 CallPilot Manager operations 129CallPilot Manager Set Up and Operation GuideChanging the Operator settingsSetting the Auto Attendant Status

13CallPilot Manager Set Up and Operation GuideChapter 1Getting startedAbout this GuideThe CallPilot Manager Set Up and Operation Guide describes how t

130 Chapter 13 CallPilot Manager operationsN0027247N0027247Changing the Answer Lines StatusCallPilot can answer all your Central Office (CO) lines inc

Chapter 13 CallPilot Manager operations 131CallPilot Manager Set Up and Operation GuideResetting the Operator passwordYou can reset the Operator passw

132 Chapter 13 CallPilot Manager operationsN0027247N0027247Changing the Operator settings from a telephoneFrom a telephone you can:• set the Operator

Chapter 13 CallPilot Manager operations 133CallPilot Manager Set Up and Operation GuideChanging the Operator passwordYou can change the Operator passw

134 Chapter 13 CallPilot Manager operationsN0027247N0027247Changing the Operator default extensionWhen callers request to speak to your company Recept

Chapter 13 CallPilot Manager operations 135CallPilot Manager Set Up and Operation GuideSetting the Business StatusThe Business Status setting override

136 Chapter 13 CallPilot Manager operationsN0027247N0027247Changing greetings or the Business Status from a remote telephoneYou can change a greeting

Chapter 13 CallPilot Manager operations 137CallPilot Manager Set Up and Operation GuideSetting up line answeringCallPilot can answer all your Central

138 Chapter 13 CallPilot Manager operationsN0027247N0027247

139CallPilot Manager Set Up and Operation GuideChapter 14Broadcast and Information messagesAbout Broadcast messagesYou can send a Broadcast message if

14 Chapter 1 Getting startedN0027247N0027247Fax AnsweringFax Answering lets outside callers send faxes to the main site telephone number. Fax Answerin

140 Chapter 14 Broadcast and Information messagesN0027247N0027247To record and send a Broadcast message - Norstar Voice MailTo record and send a Broad

Chapter 14 Broadcast and Information messages 141CallPilot Manager Set Up and Operation GuideInformation mailbox messagesYour business or departments

142 Chapter 14 Broadcast and Information messagesN0027247N0027247Write the message down and practice reading it aloud. When you are confident the mess

Chapter 14 Broadcast and Information messages 143CallPilot Manager Set Up and Operation GuideTo record an Information mailbox message1 Press ≤·°⁄.Foll

144 Chapter 14 Broadcast and Information messagesN0027247N0027247

145CallPilot Manager Set Up and Operation GuideChapter 15Troubleshooting CallPilotThis chapter gives solutions to problems that can occur when you ope

146 Chapter 15 Troubleshooting CallPilotN0027247N0027247External callers hear the wrong greetingIf external callers hear the wrong greeting, (for exam

Chapter 15 Troubleshooting CallPilot 147CallPilot Manager Set Up and Operation GuidePersonalized greetings do not playPersonalized greetings do not pl

148 Chapter 15 Troubleshooting CallPilotN0027247N0027247Incomplete messages are received in a mailbox, or “Message delivered” plays while recording a

Chapter 15 Troubleshooting CallPilot 149CallPilot Manager Set Up and Operation GuideCallers who access a Park and Page node hear “The person you have

Chapter 1 Getting started 15CallPilot Manager Set Up and Operation GuideUnified MessagingWith Unified Messaging subscribers can use their email applic

150 Chapter 15 Troubleshooting CallPilotN0027247N0027247

151CallPilot Manager Set Up and Operation GuideChapter 16CallPilot configuration tipsThis chapter describes system configuration enhancements that max

152 Chapter 16 CallPilot configuration tipsN0027247N0027247Using Call Forward All Calls (CFAC)If a subscriber does not want to take any calls for a pe

Chapter 16 CallPilot configuration tips 153CallPilot Manager Set Up and Operation GuideHow to set up CallPilot for different businessesThere are sever

154 Chapter 16 CallPilot configuration tipsN0027247N0027247Greeting Table 1 for On Your ToesCallPilot uses Greeting Table 1 to answer calls after four

Chapter 16 CallPilot configuration tips 155CallPilot Manager Set Up and Operation GuideCallPilot for a medium businessBridge Stone EngineeringCallPilo

156 Chapter 16 CallPilot configuration tipsN0027247N0027247Greeting Table 1 for Bridge Stone EngineeringCallPilot uses Greeting Table 1 to answer call

Chapter 16 CallPilot configuration tips 157CallPilot Manager Set Up and Operation GuideThe managersBridge Stone managers have a personal CO line that

158 Chapter 16 CallPilot configuration tipsN0027247N0027247Automatic Set RelocationMust be set to No when changing the CallPilot extension and connect

Chapter 16 CallPilot configuration tips 159CallPilot Manager Set Up and Operation GuideDelayed Ring Transfer (DRT)To use CallPilot as a secondary line

16 Chapter 1 Getting startedN0027247N0027247Symbols and text conventionsThese symbols are used to Highlight critical information for the BCM system:Ca

160 Chapter 16 CallPilot configuration tipsN0027247N0027247LinesIf a line programmed for the Auto Attendant appears on a set, it rings when CallPilot

Chapter 16 CallPilot configuration tips 161CallPilot Manager Set Up and Operation GuideTransfer CallbackCalls through the Auto Attendant that transfer

162 Chapter 16 CallPilot configuration tipsN0027247N0027247

163CallPilot Manager Set Up and Operation GuideChapter 17Setting up CallPilot 100/150 as a Centralized Voicemail systemIf you have several Norstar sys

164 Chapter 17 Setting up CallPilot 100/150 as a Centralized Voicemail systemN0027247N0027247Enabling External Initialization, Redirect DN and network

Chapter 17 Setting up CallPilot 100/150 as a Centralized Voicemail system 165CallPilot Manager Set Up and Operation GuideConfiguring lines to be answe

166 Chapter 17 Setting up CallPilot 100/150 as a Centralized Voicemail systemN0027247N0027247

167CallPilot Manager Set Up and Operation GuideAppendix ADefault configuration valuesThis appendix is a summary of the values that you can enter at th

168 Appendix A Default configuration valuesN0027247N0027247 **Group List numbers are always three digits longNorstar Voice Mail interface feature code

169CallPilot Manager Set Up and Operation GuideGlossaryAASee Auto Attendant.AdministrationThe tasks involved in maintaining CallPilot mailboxes, Greet

Chapter 1 Getting started 17CallPilot Manager Set Up and Operation GuideThese conventions and symbols are used to represent the Business Series Termin

170 GlossaryN0027247N0027247Business StatusA setting that overrides the schedule of the Greeting Table and plays the Non-business greeting until turne

Glossary 171CallPilot Manager Set Up and Operation GuideCustom Call RoutingCall Paths that let callers select options to direct their calls along path

172 GlossaryN0027247N0027247GreetingsThere are three types of CallPilot Greetings: Company Greetings, Personal Mailbox Greetings and Information mailb

Glossary 173CallPilot Manager Set Up and Operation GuideInitializing a mailboxPreparing a mailbox to receive messages. Initializing a mailbox includes

174 GlossaryN0027247N0027247Message Waiting NotificationMessage Waiting Notification provides subscribers with the message notification “Message for y

Glossary 175CallPilot Manager Set Up and Operation GuidePath numberAn identification number assigned to a Path on each CCR Tree. The number represents

176 GlossaryN0027247N0027247System Administrator MailboxOne of the two Special Mailboxes. It is used by the System Administrator for sending Broadcast

177CallPilot Manager Set Up and Operation GuideIndexAAccess passwordsContact Center 124modem 124Afternoon Greeting 70Alternate extension 35Alt

178 IndexN0027247N0027247Message Usage 112Port Usage/Call Handling 108System Configuration 110starting from Business Communications Manager 22

Index 179CallPilot Manager Set Up and Operation Guidearea code 119example table 118, 119long distance access code 119Network Access 119overvie

18 Chapter 1 Getting startedN0027247N0027247About Nortel Business Series Terminal telephone buttonsThis table shows the Nortel Business Series Termina

180 IndexN0027247N0027247Initializing a mailbox 38Intercom numbers, CallPilot Feature Compatibility 159LLanguage choice, CallPilot Feature Compati

Index 181CallPilot Manager Set Up and Operation GuideOutdial type 34PParametersaccess code 119area code 119long distance access code 119reply

182 IndexN0027247N0027247accessing a line or line pool 146Auto Attendant 145Call Display Information 145CallPilot 145CCR Tree 148Company Dir

Chapter 1 Getting started 19CallPilot Manager Set Up and Operation GuideRelated PublicationsThis section provides a list of additional documents refer

Copyright © 2006 Nortel Networks, All Rights ReservedThe information in this document is subject to change without notice. The statements, configurati

20 Chapter 1 Getting startedN0027247N0027247Getting Help from a specialist by using an Express Routing CodeTo access some Nortel Technical Solutions C

21CallPilot Manager Set Up and Operation GuideChapter 2Using CallPilot ManagerRequirements for CallPilot ManagerCallPilot Manager operates on a CallPi

22 Chapter 2 Using CallPilot ManagerN0027247N0027247If not all the CallPilot settings shown in this guide appear in your browser:• refresh the browser

Chapter 2 Using CallPilot Manager 23CallPilot Manager Set Up and Operation Guide5 Click the Administrator Applications link.The Administrator Applicat

24 Chapter 2 Using CallPilot ManagerN0027247N0027247About the CallPilot Manager interfaceSystem timeoutA CallPilot Manager session times out after 20

Chapter 2 Using CallPilot Manager 25CallPilot Manager Set Up and Operation GuideResetting the System Administrator passwordIf you have a Business Comm

26 Chapter 2 Using CallPilot ManagerN0027247N0027247

27CallPilot Manager Set Up and Operation GuideChapter 3CallPilot mailboxesAbout installing mailboxesYou install mailboxes by enabling a keycode. The k

28 Chapter 3 CallPilot mailboxesN0027247N0027247General Delivery MailboxThe General Delivery Mailbox is your company mailbox. It is created automatica

Chapter 3 CallPilot mailboxes 29CallPilot Manager Set Up and Operation GuideGuest mailboxesA Guest mailbox is a Subscriber mailbox without a primary e

3CallPilot Manager Set Up and Operation GuideTask ListGetting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 CallPilot mailboxesN0027247N0027247After you record the announcement, record a Company Greeting that tells callers about the mailbox. For

Chapter 3 CallPilot mailboxes 31CallPilot Manager Set Up and Operation Guide• Assign the Operator as the transfer point for all Information mailbox in

32 Chapter 3 CallPilot mailboxesN0027247N0027247Mailbox Class of ServiceClass of Service (COS) values reduce the amount of programming you do when you

Chapter 3 CallPilot mailboxes 33CallPilot Manager Set Up and Operation GuideClass of Service default valuesTable 1 shows the Class of Service default

34 Chapter 3 CallPilot mailboxesN0027247N0027247Company DirectoryThe Company Directory is an internal voice list that contains the spoken names of mai

Chapter 3 CallPilot mailboxes 35CallPilot Manager Set Up and Operation GuideAlternate extensionYou can assign up to five alternate extensions to each

36 Chapter 3 CallPilot mailboxesN0027247N0027247The prime set for the Express Messaging Line must be set to the voicemail DN. The line must not ring a

Chapter 3 CallPilot mailboxes 37CallPilot Manager Set Up and Operation GuideWhile a call is parked the caller hears a hold tone or music on hold, depe

38 Chapter 3 CallPilot mailboxesN0027247N0027247Initializing a mailboxInitializing a mailbox prepares your mailbox to receive messages. A mailbox cann

Chapter 3 CallPilot mailboxes 39CallPilot Manager Set Up and Operation GuideChecking which mailbox interface you useCallPilot supports two interfaces:

4 Task ListN0027247N0027247To configure answering for several lines ...80Custom Ca

40 Chapter 3 CallPilot mailboxesN0027247N0027247

41CallPilot Manager Set Up and Operation GuideChapter 4Working with mailboxesAdding a Subscriber mailboxTo create multiple Subscriber mailboxes, refer

42 Chapter 4 Working with mailboxesN0027247N002724715 Select the Enable Call Screening check box to assign screened transfers to the mailbox owneror c

Chapter 4 Working with mailboxes 43CallPilot Manager Set Up and Operation Guide10 Select the Display In Directory check box if you want the mailbox ow

44 Chapter 4 Working with mailboxesN0027247N00272476 In the Last Name and the First Name boxes, type a name for the mailbox. The combined characters f

Chapter 4 Working with mailboxes 45CallPilot Manager Set Up and Operation GuideTo add multiple mailboxes1 Click the Mailbox Administration heading.2 C

46 Chapter 4 Working with mailboxesN0027247N0027247Checks for trivial passwords are performed the first time subscribers log into their mailbox after

Chapter 4 Working with mailboxes 47CallPilot Manager Set Up and Operation Guide• edit a Class of ServiceTo reset a mailbox password1 Click the Mailbox

48 Chapter 4 Working with mailboxesN0027247N00272475 If you want to change the maximum mailbox message time, in the Max Mailbox Msg Time box type a va

Chapter 4 Working with mailboxes 49CallPilot Manager Set Up and Operation GuideYou cannot delete a mailbox if:• it is currently in use• it is a target

Task List 5CallPilot Manager Set Up and Operation GuideTo change the Operator default extension ...

50 Chapter 4 Working with mailboxesN0027247N0027247902 Shipping 227221Group List number Name Mailbox number

Chapter 4 Working with mailboxes 51CallPilot Manager Set Up and Operation GuideAdding a Group ListA mailbox must be initialized before you can add it

52 Chapter 4 Working with mailboxesN0027247N0027247Changing a Group ListYou can change a Group List name and members at any time. You cannot change a

53CallPilot Manager Set Up and Operation GuideChapter 5Recording greetings, prompts and namesWith CallPilot Manager you can:• record and listen to gre

54 Chapter 5 Recording greetings, prompts and namesN0027247N0027247To record a greeting, prompt or name using a telephone handsetFor best results, use

Chapter 5 Recording greetings, prompts and names 55CallPilot Manager Set Up and Operation Guide10 If you want to enter a caption for the greeting, cli

56 Chapter 5 Recording greetings, prompts and namesN0027247N0027247Recording a greeting, prompt, or name using the CallPilot PlayerYou can use CallPil

Chapter 5 Recording greetings, prompts and names 57CallPilot Manager Set Up and Operation Guide4 Record your greeting, name or prompt into the microph

58 Chapter 5 Recording greetings, prompts and namesN0027247N0027247Importing greetings, prompts or namesYou can import a previously recorded greeting,

Chapter 5 Recording greetings, prompts and names 59CallPilot Manager Set Up and Operation Guide15 Click the Submit button.Exporting greetings, prompts

6 Task ListN0027247N0027247

60 Chapter 5 Recording greetings, prompts and namesN0027247N0027247

61CallPilot Manager Set Up and Operation GuideChapter 6Setting up the Auto AttendantAbout the Auto AttendantThe Auto Attendant can answer your company

62 Chapter 6 Setting up the Auto AttendantN0027247N0027247Greeting TablesA Greeting Table stores the recordings that Auto Attendant plays to callers.

Chapter 6 Setting up the Auto Attendant 63CallPilot Manager Set Up and Operation GuideGreeting Tables that use the alternate languageIf you use two la

64 Chapter 6 Setting up the Auto AttendantN0027247N0027247To add an entry to the Holiday List1 Click the Auto-Attendant heading.The Lines Administrati

Chapter 6 Setting up the Auto Attendant 65CallPilot Manager Set Up and Operation Guide4 Click the Change link for the New Item.The Holiday Setup page

66 Chapter 6 Setting up the Auto AttendantN0027247N0027247About Holiday statusThe Status column in the Holiday List shows the status of the holidays.

Chapter 6 Setting up the Auto Attendant 67CallPilot Manager Set Up and Operation GuideTo change an entry in the Holiday List1 Click the Auto-Attendant

68 Chapter 6 Setting up the Auto AttendantN0027247N0027247If you use a Primary and Alternate Language, record the option · instruction in the Alternat

Chapter 6 Setting up the Auto Attendant 69CallPilot Manager Set Up and Operation GuideAssigning greetings to Greeting TablesIn a Greeting Table you ca

7CallPilot Manager Set Up and Operation GuideContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Chapter 6 Setting up the Auto AttendantN0027247N0027247Setting the business hoursSetting the business hours determines when each greeting is played

Chapter 6 Setting up the Auto Attendant 71CallPilot Manager Set Up and Operation GuideAssigning a language preferenceAfter you assign greetings to the

72 Chapter 6 Setting up the Auto AttendantN0027247N0027247Auto Attendant MenuThe Auto Attendant Menu plays after the Company Greeting, and when an int

Chapter 6 Setting up the Auto Attendant 73CallPilot Manager Set Up and Operation GuideSetting the Auto Attendant propertiesThis feature controls the A

74 Chapter 6 Setting up the Auto AttendantN0027247N00272474 Click the Submit button.Starting CCR Tree feature codeThis box is for the three-digit star

Chapter 6 Setting up the Auto Attendant 75CallPilot Manager Set Up and Operation GuideAbout Touchtone GateTouchtone Gate is a feature that allows Call

76 Chapter 6 Setting up the Auto AttendantN0027247N0027247The Touchtone Gate voice prompt is not played to internal callers. For internal callers on C

Chapter 6 Setting up the Auto Attendant 77CallPilot Manager Set Up and Operation GuideCLID Routing overviewIf an incoming call has a CLID value that m

78 Chapter 6 Setting up the Auto AttendantN0027247N0027247Telephone numbers in the CLID Routing Table are sorted in numerical order, from the longest

Chapter 6 Setting up the Auto Attendant 79CallPilot Manager Set Up and Operation Guide• a Greeting Table, select the Greeting Table option and from th

8 ContentsN0027247N0027247Adding an Information mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Adding

80 Chapter 6 Setting up the Auto AttendantN0027247N0027247Configuring line answeringThe system can answer all your incoming lines, or just the lines y

81CallPilot Manager Set Up and Operation GuideChapter 7Custom Call RoutingAbout Custom Call RoutingWith Custom Call Routing (CCR) you can replace Auto

82 Chapter 7 Custom Call RoutingN0027247N0027247To build a CCR Tree you start by creating the options presented in the Home node. You can include up t

Chapter 7 Custom Call Routing 83CallPilot Manager Set Up and Operation GuideExample of a Home nodePlanning a CCR TreeTo plan a CCR Tree1 Identify the

84 Chapter 7 Custom Call RoutingN0027247N0027247About CCR Tree structureHome nodeAfter the Company Greeting, a caller hears the Home node message for

Chapter 7 Custom Call Routing 85CallPilot Manager Set Up and Operation GuideSub-menuA sub-menu is any menu that callers hear after the Home node. Sub-

86 Chapter 7 Custom Call RoutingN0027247N0027247An example of a CCR Tree MailboxTo be included on our mailing list leave your name and address after t

87CallPilot Manager Set Up and Operation GuideChapter 8Working with CCR TreesBuilding a CCR TreeYou can record your CCR Tree programming in the CCR Tr

88 Chapter 8 Working with CCR TreesN0027247N0027247To create a Home menu node1 Click the Custom Call Routing heading.The CCR Tree Administration page

Chapter 8 Working with CCR Trees 89CallPilot Manager Set Up and Operation Guidefollow the steps in “Importing greetings, prompts or names” on page 58

Contents 9CallPilot Manager Set Up and Operation GuideChapter 7Custom Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

90 Chapter 8 Working with CCR TreesN0027247N00272477 Click the Submit button.Copying a CCR TreeIf you want to create a CCR Tree that is similar to ano

Chapter 8 Working with CCR Trees 91CallPilot Manager Set Up and Operation GuideCallers can press ⁄ to hear more options, such as:To hear our weekly sp

92 Chapter 8 Working with CCR TreesN0027247N00272474 Click the Change link for the Information node.The CCR Information Node Properties page appears.5

Chapter 8 Working with CCR Trees 93CallPilot Manager Set Up and Operation Guide• Home: returns the call to the Home node prompt• Disconnect: disconnec

94 Chapter 8 Working with CCR TreesN0027247N0027247£fififi⁄¤‹›fififi⁄¤‹› is the telephone number dialedFor information on preventing unauthorized calls usin

Chapter 8 Working with CCR Trees 95CallPilot Manager Set Up and Operation GuideTo add a Park and Page node1 Click the Custom Call Routing heading.The

96 Chapter 8 Working with CCR TreesN0027247N002724712 Click the Voic e buttons for the Primary and Alternate prompts and record your primary and alte

Chapter 8 Working with CCR Trees 97CallPilot Manager Set Up and Operation GuideCreating Customized Digits recordingsYou can record customized recordin

98 Chapter 8 Working with CCR TreesN0027247N0027247Assigning a CCR Tree to a Greeting TableBefore incoming callers can access a CCR Tree, you must ass

Chapter 8 Working with CCR Trees 99CallPilot Manager Set Up and Operation GuideOne button access to CCR treesAfter you create a CCR Tree, you can prog