Avaya CallPilot Manager User Manual download pdf (Page 87)

CallPilot Manager Set Up and Operation Guide

Chapter 8

Working with CCR Trees

Building a CCR Tree

You can record your CCR Tree programming in the CCR Tree section of the CallPilot

Programming Record.

To build a CCR Tree:

1 Create the Home node. The Home node can be a Menu node, an Information node, a Transfer

node or a Mailbox node:

• if you want to give callers a list of options, create a Home menu node

• if you want callers to hear an announcement and then be disconnected, create an

Information node

• if you want callers to transfer to an extension or external telephone number, create a

Transfer node

• if you want callers to be sent to a mailbox to leave a message, create a Mailbox node that

is assigned to a Subscriber mailbox

You can also save programming time by basing a new CCR Tree on another Tree and

changing the nodes. For more information, refer to “Copying a CCR Tree” on page 90.

2 Assign the CCR Tree to a Greeting Table.

You can assign a CCR Tree for each time of day.

3 Test the CCR Tree.

Creating a Home node

Begin to build a new CCR Tree by creating a Home node.

Creating a Home Menu node

Create a Home menu node if you want to give callers a list of options. You must create a Home

Menu node if you want the CCR Tree to have more than one node.

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Avaya CallPilot Manager User Manual Page 87