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CallPilot Manager
User Manual
Avaya CallPilot Manager User Manual Page 6
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Task List
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CallPilot
1
Trademarks
2
Task List
3
6 Task List
6
Contents
7
12 Contents
12
Chapter 1
13
Fax Answering
14
CallPilot options
14
Message Networking
14
Contact Center
14
Audience
15
Acronyms
15
Symbols and text conventions
16
Using the dialpad
18
How to get Help
19
20 Chapter 1 Getting started
20
Chapter 2
21
Starting CallPilot Manager
22
from CallPilot 100/150
23
System timeout
24
Chapter 3
27
General Delivery Mailbox
28
Subscriber mailboxes
28
Guest mailboxes
29
Information mailboxes
30
Mailbox Class of Service
32
Mailbox options
33
Company Directory
34
Message Waiting Notification
34
Outdial type
34
Auto-Login
34
Alternate extension
35
Express Messaging Line
35
Call Screening
36
Mailbox Restrictions
36
Park and Page
36
Restricting Outdialing
37
Initializing a mailbox
38
Chapter 4
41
Adding a Guest mailbox
42
Adding an Information mailbox
43
Adding many mailboxes
44
About mailbox passwords
45
Changing mailbox settings
46
To reset a mailbox password
47
To change mailbox properties
47
To edit a Class of Service
47
Deleting a mailbox
48
About Group Lists
49
Adding a Group List
51
Changing a Group List
52
To change a Group List
52
Chapter 5
53
Chapter 6
61
Greeting Tables
62
Holiday List
63
About Holiday status
66
About Company Greetings
67
Recording a Company Greeting
68
Setting up a Greeting Table
68
Setting the business hours
70
Assigning a menu repeat key
71
Auto Attendant Menu
72
Recording a Custom Menu
72
4 Click the Submit button
74
About Touchtone Gate
75
About the CLID Routing Table
76
Configuring line answering
80
Chapter 7
81
Planning a CCR Tree
83
About CCR Tree structure
84
Mailbox node
85
Transfer node
85
Destination
85
Park and Page node
85
An example of a CCR Tree
86
Chapter 8
87
To create a Home menu node
88
To create a Home Mailbox node
89
Adding nodes to the Home node
90
Adding a Menu node
91
Adding an Information node
91
Adding a Mailbox node
92
Adding a Transfer node
93
Adding a Park and Page node
94
To add a Park and Page node
95
Testing a CCR Tree
98
Disabling a CCR Tree
100
Changing a node
101
Deleting a node
101
Deleting a CCR Tree
101
N0027247N0027247
102
Chapter 9
103
Mailbox Information Report
104
Event Log Report
106
All Mailbox Activity Report
106
CCR Tree Usage Report
107
Fax Usage Report
109
System Configuration Report
110
Resetting Mailbox statistics
112
Chapter 10
113
Chapter 11
117
numbers
118
Network Access
119
Translation properties
120
Translation Table
120
Translation Table entries
120
Table entry
121
Chapter 12
123
Creating Access Passwords
124
for CallPilot 100/150
125
Chapter 13
127
and presents each caller
130
Setting the Operator status
132
To set the Operator status
132
Setting the Business Status
135
To set the Business Status
135
Norstar Voicemail Interface:
136
Setting up line answering
137
To assign Answer Lines
137
Chapter 14
139
Information mailbox messages
141
Chapter 15
145
Chapter 16
151
To Call Forward All Calls
152
On Your Toes Dance Studio
153
The central receptionist
153
The Costume Room
154
Bridge Stone Engineering
155
Feature compatibility
157
Transfer Callback
161
Chapter 17
163
Transfers checkboxes
164
3 Click the Submit button
164
Centralized Voicemail notes
165
Appendix A
167
Glossary
169
170 Glossary
170
Glossary 171
171
172 Glossary
172
Glossary 173
173
174 Glossary
174
Glossary 175
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176 Glossary
176
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