Avaya CallPilot Manager User Manual download pdf (Page 37)

Chapter 3 CallPilot mailboxes 37

CallPilot Manager Set Up and Operation Guide

While a call is parked the caller hears a hold tone or music on hold, depending on your system

configuration. The call is paged to the appropriate paging zone or overhead speaker system, or

both. If the page is unsuccessful because the paging facility is busy with another page, the system

waits five seconds and retries the page every five seconds until the paging facility is available or

the call park timeout expires, whichever occurs first. If the call park timeout expires first, the caller

hears “The person you have called is not available” followed by the subscriber’s mailbox greeting.

If the page is unsuccessful for any other reason, the call is unparked and the caller hears “The

person you have called is not available” followed by the subscriber’s mailbox greeting.

While a call is being paged, the system plays the mailbox spoken name and park string, for

example “John Doe, 101.” The park string is played in the standard voice prompts, or customized

digits, if you recorded them. For more information see “Creating Customized Digits recordings”

on page 97.

Restricting Outdialing

You can apply dialing restrictions to Nortel Business Series Terminals and the extensions.

To restrict outdialing

Do one of the following:

• In system programming, assign dialing restrictions to the extension of the subscriber. For

additional information, refer to your system documentation.

• In system programming, assign dialing restrictions to the lines used for outdialing. For

additional information, refer to your system documentation.

• In CallPilot Manager, set the Outdial type for the subscriber’s mailbox to None to restrict

outdialing calls from the mailbox. See “Outdial type” on page 34 and “Changing mailbox

settings” on page 46 for more information.

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Avaya CallPilot Manager User Manual Page 37