Avaya CallPilot Manager User Manual Page 62
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62 Chapter 6 Setting up the Auto Attendant
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Greeting Tables
A Greeting Table stores the recordings that Auto Attendant plays to callers. The Business
Communications Manager has 99 greeting tables that can be assigned to individual incoming lines.
CallPilot100/150 has four greeting tables.
You can store a maximum of 250 Company Greetings with a Business Communications Manager.
CallPilot 100/150 stores a maximum of 100 Company Greetings. Only four greetings can be
assigned to a Greeting Table at one time. You can assign the same four greetings to each table, or
you can assign unique greetings to each table.
Nortel recommends using greetings 1 through 16 as your daily business greetings, and greetings
17 through 250 as special greetings. Each Greeting Table is divided into four times of day. The
following table shows the default times of day.
Greeting Type Default start times
Morning 12:00 midnight
Afternoon 12:00 noon
Evening 6:00 pm
Non-business 6:00 pm
If default hours are used, the Evening Greeting is not played.
You can turn the Non-business Greeting on and off using the Business Status
feature. For information about setting the Business Status refer to “Setting the
Business Status” on page 135.
- CallPilot 1
- Trademarks 2
- Task List 3
- 6 Task List 6
- Contents 7
- 12 Contents 12
- Chapter 1 13
- Fax Answering 14
- CallPilot options 14
- Message Networking 14
- Contact Center 14
- Audience 15
- Acronyms 15
- Symbols and text conventions 16
- Using the dialpad 18
- How to get Help 19
- 20 Chapter 1 Getting started 20
- Chapter 2 21
- Starting CallPilot Manager 22
- from CallPilot 100/150 23
- System timeout 24
- Chapter 3 27
- General Delivery Mailbox 28
- Subscriber mailboxes 28
- Guest mailboxes 29
- Information mailboxes 30
- Mailbox Class of Service 32
- Mailbox options 33
- Company Directory 34
- Message Waiting Notification 34
- Outdial type 34
- Auto-Login 34
- Alternate extension 35
- Express Messaging Line 35
- Call Screening 36
- Mailbox Restrictions 36
- Park and Page 36
- Restricting Outdialing 37
- Initializing a mailbox 38
- Chapter 4 41
- Adding a Guest mailbox 42
- Adding an Information mailbox 43
- Adding many mailboxes 44
- About mailbox passwords 45
- Changing mailbox settings 46
- To reset a mailbox password 47
- To change mailbox properties 47
- To edit a Class of Service 47
- Deleting a mailbox 48
- About Group Lists 49
- Adding a Group List 51
- Changing a Group List 52
- To change a Group List 52
- Chapter 5 53
- Chapter 6 61
- Greeting Tables 62
- Holiday List 63
- About Holiday status 66
- About Company Greetings 67
- Recording a Company Greeting 68
- Setting up a Greeting Table 68
- Setting the business hours 70
- Assigning a menu repeat key 71
- Auto Attendant Menu 72
- Recording a Custom Menu 72
- 4 Click the Submit button 74
- About Touchtone Gate 75
- About the CLID Routing Table 76
- Configuring line answering 80
- Chapter 7 81
- Planning a CCR Tree 83
- About CCR Tree structure 84
- Mailbox node 85
- Transfer node 85
- Destination 85
- Park and Page node 85
- An example of a CCR Tree 86
- Chapter 8 87
- To create a Home menu node 88
- To create a Home Mailbox node 89
- Adding nodes to the Home node 90
- Adding a Menu node 91
- Adding an Information node 91
- Adding a Mailbox node 92
- Adding a Transfer node 93
- Adding a Park and Page node 94
- To add a Park and Page node 95
- Testing a CCR Tree 98
- Disabling a CCR Tree 100
- Changing a node 101
- Deleting a node 101
- Deleting a CCR Tree 101
- N0027247N0027247 102
- Chapter 9 103
- Mailbox Information Report 104
- Event Log Report 106
- All Mailbox Activity Report 106
- CCR Tree Usage Report 107
- Fax Usage Report 109
- System Configuration Report 110
- Resetting Mailbox statistics 112
- Chapter 10 113
- Chapter 11 117
- numbers 118
- Network Access 119
- Translation properties 120
- Translation Table 120
- Translation Table entries 120
- Table entry 121
- Chapter 12 123
- Creating Access Passwords 124
- for CallPilot 100/150 125
- Chapter 13 127
- and presents each caller 130
- Setting the Operator status 132
- To set the Operator status 132
- Setting the Business Status 135
- To set the Business Status 135
- Norstar Voicemail Interface: 136
- Setting up line answering 137
- To assign Answer Lines 137
- Chapter 14 139
- Information mailbox messages 141
- Chapter 15 145
- Chapter 16 151
- To Call Forward All Calls 152
- On Your Toes Dance Studio 153
- The central receptionist 153
- The Costume Room 154
- Bridge Stone Engineering 155
- Feature compatibility 157
- Transfer Callback 161
- Chapter 17 163
- Transfers checkboxes 164
- 3 Click the Submit button 164
- Centralized Voicemail notes 165
- Appendix A 167
- Glossary 169
- 170 Glossary 170
- Glossary 171 171
- 172 Glossary 172
- Glossary 173 173
- 174 Glossary 174
- Glossary 175 175
- 176 Glossary 176
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