Avaya Attendant Console User Manual download pdf (Page 10)

10 Chapter 2 Preparing for installation

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The Client component enhances the telephone attendant’s productivity and responsiveness by

displaying:

• incoming call information

• telephone status

• directory information

• call disposition requests

Reports component

With the Reports component you can view and print the information in the call processing

database that is maintained by the Server component. The Reports component is installed

automatically with the Client component. The Reports component accesses the database using

TCP/IP.

Install the Reports component on the same computer as the Client component.

Setting up an Attendant Console network

You can set up an Attendant Console system as a networked model. In a networked model, one or

more attendants manage the calls for a company with their computers connected through a

network to the Server component.To set up more than one attendant to manage a company’s calls,

you can connect the Server component to additional computers through a LAN. The Client

component can be installed on LAN-attached computers. A Client component license is required

for each additional copy of the Client component.

Note: The Client component must be installed on all attendants’ computers.

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Avaya Attendant Console User Manual Page 10