Avaya Attendant Console User Manual download pdf (Page 17)

Chapter 3 Getting ready to install Attendant Console 17

Attendant Console Set Up and Operation Guide

7 For the Attendant Console clients to access the database, you must enable sharing for the

database. The path for the database is

D:\Data Files\NortelNetworks\Attendant Console\ConsoleServiceDB\consoleservice.mdb

8 Right-click the ConsoleServiceDB folder, select Properties, click the Sharing tab, and

follow standard Windows sharing procedures.

9 Exit VNC and your Web Browser.

Networked operations

Before you install Attendant Console, set up the telephone system so that calls arrive at the

appropriate extensions. You can set up Attendant Console in a variety of network situations. The

following are two examples of networked operations:

All incoming calls go to two or more attendants

Two or more telephones are set up so that incoming calls appear on the telephones at the same

time. The first attendant to answer an incoming call connects to the caller. As soon as an attendant

answers the call, the other attendants’ telephones stop ringing.

The first step is to set up the attendant telephones. Install the Client component on each of the

Attendant computers and set them up as main attendants. Each incoming call appears on the

Attendant window of each Attendant computer. The first attendant to answer a call connects to the

caller. The answered incoming call disappears from the other attendant’s windows.

Incoming calls are divided between two or more attendants

The Business Communications Manager base unit incoming trunks are divided between two or

more telephones. Each attendant extension is programmed so that a portion of the incoming calls

appear at the telephone. With two attendants, for example, half the extensions ring at one attendant

telephone (Attendant A) and the other extensions ring at the other attendant telephone (Attendant

B).

After you set up the telephones, you can install Attendant Console. As in the previous example,

you must set up the Client component as a main attendant on each of the Attendant computers. The

only difference is that in this example the overflow feature must be set at each Attendant

computer. This means A’s extension must be set to overflow to B’s and B’s must be set to

overflow to A’s.

Note: D: represents the drive letter, which can vary according to the computer.

Warning: The database can contain sensitive information. We recommend that you

make the database available only to subscribers who are Attendant Console clients.

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Avaya Attendant Console User Manual Page 17