Avaya Attendant Console User Manual download pdf (Page 36)

36 Chapter 6 Configuring Attendants

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Part-time main attendant

The part-time main attendant is an attendant who can answer incoming calls while they perform

other functions on the computer, such as word processing.

The difference between the full-time main attendant setup and the part-time main attendant setup

is that part-time has additional Attendant options for notification of incoming calls when the Client

component is minimized. For more information refer to “Full-time main attendant” on page 35 and

“Setting up other Attendant features” on page 41.

Backup attendant

A backup attendant is an attendant who receives calls that are redirected from another attendant

position. The backup attendant can also operate as a main attendant, an assistant attendant, or any

combination of the attendant types.

Each Attendant computer that is set up to receive incoming calls must be set up to redirect the calls

to the backup Attendant computer.

To set up the backup attendant

1 On the Tools menu click Options.

The Options dialog box appears.

2 At the Redirect calls to option, in the Extension box, type the backup attendant’s extension

number.

3 Select the I am out check box to route calls to the backup attendant when the main attendant is

out.

Note: Calls can be redirected to another attendant or any Business Communications

Manager extension number.

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Avaya Attendant Console User Manual Page 36