Avaya Attendant Console User Manual download pdf (Page 5)

Attendant Console Set Up and Operation Guide

Chapter 1

About Attendant Console

Overview of Attendant Console

Business Communications Manager 2.5 Attendant Console is an application that provides

centralized call management and call activity reporting to a business. It runs on one or more

Pentium

class personal computers.

With Attendant Console, a telephone attendant uses a graphical user interface. You can customize

the way Attendant Console is set up to best suit your company’s call management requirements.

The attendant uses the interface to:

• originate calls

• answer and manage multiple calls

• view a company’s name before answering a call

• record, add and change caller information for future use

• quickly access information about a caller

• transfer calls to employees or their voice message mailbox

• send the caller’s name to the employee’s telephone display

• park calls and page employees

• view information in a Directory about your company’s employees such as their extension

number, person status and telephone status

• create and print reports showing how incoming calls are handled

• view the status of extensions in the company’s Business Communications Manager base unit

For information about using these features, refer to the Business Communications Manager 2.5

Attendant Console User Guide.

About this guide

This guide tells a System Administrator how to install and set up Attendant Console for use in

your company.

The instructions in this guide are designed for experienced computer users who are familiar with

client/server software installations, Business Communications Manager 2.5 technology and Local

Area Network (LAN) technology.

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Avaya Attendant Console User Manual Page 5