Avaya Attendant Console User Manual download pdf (Page 9)

Attendant Console Set Up and Operation Guide

Chapter 2

Preparing for installation

Before you install Attendant Console:

•Read “How Attendant Console works” on page 9.

•Read “Setting up an Attendant Console network” on page 10.

• Review the requirements in “Requirements for Attendant Console” on page 11.

• Make sure your Business Communications Manager 2.5 telephone system is installed and

functioning correctly. Refer to “Getting ready to install Attendant Console” on page 13.

How Attendant Console works

Attendant Console is a client/server software system that has three components:

• Server component

• Client component

• Reports component

Server component

The Server component supports the Client component running on computers connected through a

Transmission Control Protocol/Internet Protocol (TCP/IP) based LAN.

The Server component also uses this interface to request Business Communications Manager base

unit call processing features.

The Server component communicates with the Client components using TCP/IP to pass

information about call arrival, telephone status and the database to the Client components as

required. The Server component also handles Client component requests for Business

Communications Manager base unit operations.

The Server component maintains and collects call-processing information in a database. The

Server component uses the information in the database for call handling. The Server component

also maintains call detail information for reporting purposes.

Client component

The Client component controls the Attendant Console graphical user interface. The Client

component communicates with the Server component using TCP/IP to perform call handling on

the Business Communications Manager base unit telephone and to access and manage the

database.

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Avaya Attendant Console User Manual Page 9