Avaya Attendant Console User Manual download pdf (Page 50)

50 Chapter 8 Troubleshooting

P0936570 03

Server log error messages

Examine the list of messages on the left side of the Attendant Console server window for

information about the problem and compare the message to the list below. Check whether there is

a problem with the database.

Server log error messages

Error message / Log message Meaning / Action required

Calloc failed in put_tcpip_packet Memory allocation failed. RESTART Server.

Camp Call on Ext - Ext\n, RetCodeText Error on last operation. Refer to Retcode

messages on page 51.

Cannot close Console Server, until completely started Trying to close Server during initialization. Wait

until start is completed before closing.

Cannot listen for connections Unrecoverable error. Restart Server.

Cannot open blocked CLID db file Server cannot find needed file. Check for deletion

in Server directory. Restart Server.

Cannot open COS array file Server cannot find needed file. Check for deletion

in Server directory. Restart Server.

Attendant Console Application connection closed,

extension

Client component for ext has closed.

Attendant Console Application connection opened,

extension -

Client component for ext has started.

ConsoleServer.ini file not found in Windows directory Server cannot find needed file.

Could not register server with CTE CTE not set up correctly. Check installation and

restart Server.

Destination Station too busy LCD display on telephone already in use by Server.

Transfer call to CallPilot.

Do_tcpip_state_send appears broken TCP/IP stack corrupted. Restart Server.

Error allocating Lines Server unable to monitor Lines. Check for

installation errors.

Ext not in transfer query mode Target extension for function in wrong mode. Retry

operation after checking extension.

Incompatible CTE Version found - %s, expecting

compatibility version (last digit)

%c",less,CTE_compatibility)

Re-install Server component after removing CTE

program from system.

Intercom Call - Ext\n,RetCodeText Error performing call. Refer to Retcode messages

on page 51.

Internal Dial - Ext\n,RetCodeText Error performing call. Refer to Retcode messages

on page 51.

Invalid Assistant Extension - Ext, Specify a valid/operational extension.

Invalid Backup Attendant extension Specify a valid/operational extension.

Invalid Console Version Install Client and Server at same version.

Invalid Extension set in Console Specify a valid/operational extension.

Invalid transfer destination Specify a valid/operational extension.

Join Call - Ext\n,RetCodeText Error performing call. Refer to Retcode messages

on page 51.

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