Avaya Attendant Console User Manual download pdf (Page 59)

Attendant Console Set Up and Operation Guide

Glossary

Assistant attendant

The assistant attendant provides call coverage for one or more extensions connected to the

Business Communications Manager base unit via the LAN.

Attendant computer

A personal computer used to run the Attendant Console Client component. The Attendant

computer must be connected to an Business Communications Manager base unit.

Backup attendant

The backup attendant receives calls if the main attendant is not available to answer calls.

The main attendant uses the Out button on the Attendant Console window to indicate they

are not available.

Caller ID

A service available from the telephone company that displays the caller’s telephone

number and in some cases the caller’s name on the display of a telephone. If your

company subscribes to Caller ID and has Attendant Console installed, the Attendant

Console window displays the caller’s name and telephone number.

CTE

Computer Telephony Engine.

Attendant Console

Attendant Console is a Windows-based software application that provides call

management and call activity reporting capability to a business.

LAN

Local Area Network. LAN refers to a Local Area Network that supports TCP/IP. A group

of computers connected together to access information and services in a common

environment.

Main attendant

The telephone attendant who is primarily responsible for managing a company’s incoming

calls.

Networked model

A way of configuring Attendant Console so that one or more Client components are

connected to the Business Communications Manager base unit through a LAN.

Overflow attendant

The overflow attendant handles excess calls if the main attendant receives more calls than

can be handled by an Attendant window.

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Avaya Attendant Console User Manual Page 59