Chapter 6: Mobile client administration................................................................................49
Client upgrade methods..................................................................................................................................49
Uploading the mobile client software files.......................................................................................................53
Deleting files in the software repository..........................................................................................................54
Filtering the mobile client software files..........................................................................................................55
Downloading software files as Administrator..................................................................................................55
Downloading client software from the software repository to a computer.......................................................56
Tracking license usage....................................................................................................................................57
Installing or upgrading the Avaya 3100 Mobile Communicator - Client for BlackBerry using the BlackBerry
Enterprise Server............................................................................................................................................58
Checking Instant Conferencing status............................................................................................................59
Procedure job aid............................................................................................................................................59
Client language support..................................................................................................................................60
Chapter 7: User administration..............................................................................................61
Configuring user parameters for autoconfiguration.........................................................................................61
Procedure job aid............................................................................................................................................62
Filtering users..................................................................................................................................................62
Logging off users.............................................................................................................................................62
Removing users..............................................................................................................................................63
Clearing a user message................................................................................................................................64
Checking user status.......................................................................................................................................64
Procedure job aid............................................................................................................................................65
Checking user statistics..................................................................................................................................66
Procedure job aid............................................................................................................................................67
Chapter 8: Audio prompt administration..............................................................................69
Prompt requirements.......................................................................................................................................69
Creating a language pack...............................................................................................................................70
Creating a language pack task flow................................................................................................................70
Creating a language pack task flow navigation...............................................................................................71
Preparing prompt translations.........................................................................................................................71
Language and locale code job aid..................................................................................................................72
Prompt localization job aid..............................................................................................................................72
Record the prompts.........................................................................................................................................78
Preparing the file structure..............................................................................................................................78
Packaging the prompt files..............................................................................................................................80
Testing the language pack..............................................................................................................................80
Installing the language packs..........................................................................................................................81
Configuring the language on the Avaya 3100 Mobile Communicator Gateway..............................................82
Removing a language pack.............................................................................................................................83
Chapter 10: Security................................................................................................................85
Navigation.......................................................................................................................................................85
Chapter 10: Server certificate management.........................................................................87
Server certificate management task flow........................................................................................................88
Enrolling with a CA..........................................................................................................................................89
Generating a CSR for Avaya 3100 Mobile Communicator Gateway Server...................................................90
Job aid.............................................................................................................................................................91
Generating a CSR for Avaya 3100 Mobile Communicator Gateway Administration Server...........................91
Obtaining a signed certificate..........................................................................................................................93
4 Administration and Security October 2010
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