Avaya 3100 Mobile Communicator and Security User Manual download pdf (Page 69)

Chapter 8: Audio prompt administration

This chapter provides information and procedures for audio prompt administration.

By default, the Avaya 3100 Mobile Communicator Gateway contains United States English language

prompts only. However, the Avaya 3100 Mobile Communicator Gateway supports audio prompts in

multiple languages. You configure the default language in the Gateway Settings. For more information,

see Avaya 3100 Mobile Communicator Deployment Guide, NN42030-301. To support other languages,

you must create and install additional language packs.

Warning:

When you upgrade or reinstall the Avaya 3100 Mobile Communicator Gateway software, you must

reinstall your language packs. Language packs are not backed up or restored when you backup and

restore the system database.

Each prompt is contained in a separate file, and prompts are grouped into modules by language. The

prompts are packaged into a zip file, and a tool on the Avaya 3100 Mobile Communicator Gateway installs

the package.

•

Prompt requirements on page 69

• Creating a language pack on page 70

• Removing a language pack on page 83

Prompt requirements

New audio prompts must adhere to the following criteria.

• Prompt filenames must match the English filenames as described in Record the

prompts on page 78. The folder names must be as described in Packaging the prompt

files on page 80. Filenames and paths are case-sensitive.

• Prompts must be recorded according to the following specifications:

- file extension: wav

- Sample size: 16-bit (2 bytes)

- Sample encoding: signed (2s complement)

- Channels: 1

- Sample rate: 8000

- Audio format: PCM

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Avaya 3100 Mobile Communicator and Security User Manual Page 69