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CallPilot Manager
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Avaya CallPilot Manager User Manual Page 112
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112
Chapter 1
2
CallPilot
M
anager configuration
P0919415 06
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CallPilot Manager
1
Set Up and Operation Guide
1
CallPilot Manager Set Up and
2
Operation Guide
2
Contents
3
Contents
4
Chapter 1
9
CallPilot options
10
Unified Messaging
11
Desktop Messaging
11
CallPilot Mini voice prompts
12
Using the dialpad
13
Related publications
14
How to get help
15
Chapter 2
17
Using CallPilot Manager
17
Starting CallPilot Manager
18
System timeout
19
Chapter 3
21
CallPilot mailboxes
21
General Delivery Mailbox
22
Subscriber mailboxes
22
Guest mailboxes
23
Information mailboxes
24
Mailbox Class of Service
26
Mailbox properties
28
Auto-Login
29
Alternate extensions
29
Express Messaging Line
30
Call Screening
30
Restricting outdialing
31
Initializing a mailbox
32
0 new 0 saved
34
PLAY REC ADMIN
34
No messages
34
COMP MBOX EXIT
34
Chapter 4
35
Working with mailboxes
35
Adding a Guest mailbox
36
Adding an Information mailbox
37
Adding many mailboxes
38
About mailbox passwords
40
Changing mailbox settings
41
To edit a Class of Service
42
Deleting a mailbox
43
About Group Lists
44
Adding a Group List
45
Changing a Group List
46
To change a Group List
46
Chapter 5
47
Chapter 6
51
Setting up the Auto Attendant
51
Greeting Tables
52
About Company Greetings
54
Recording a Company Greeting
55
Setting up a Greeting Table
55
Setting the business hours
56
Assigning a menu repeat key
59
Auto Attendant Menu
60
Recording a Custom Menu
60
About Touchtone Gate
62
About the CLID Routing Table
64
Configuring line answering
68
Chapter 7
69
Custom Call Routing
69
Planning a CCR Tree
71
Sub-menu
72
Mailbox node
72
Transfer node
72
Destination
73
An example of a CCR Tree
74
Chapter 8
75
Working with CCR Trees
75
Creating a Home Transfer node
77
Creating a Home Mailbox node
77
Copying a CCR Tree
78
To copy a CCR Tree
78
Adding nodes to the Home node
79
Adding a Menu node
80
Adding an Information node
80
Adding a Mailbox node
81
Adding a Transfer node
82
Testing a CCR Tree
83
Disabling a CCR Tree
84
Changing a node
85
Deleting a node
85
Deleting a CCR Tree
85
Chapter 9
87
CallPilot reports
87
Mailbox Information Report
88
All Mailbox Activity Report
90
Event Log Report
90
CCR Tree Usage Report
91
Fax Usage Report
93
System Configuration Report
94
Resetting Mailbox statistics
95
Chapter 10
97
CallPilot system properties
97
P0919415 06
100
Chapter 11
101
Network Access
103
Translation properties
103
Setting Dialing
104
Translation Table
105
Reviewing Dialing
105
Translation Table entries
105
Building a Dialing
105
Changing a Dialing
106
Translation Table entry
106
Deleting a Dialing
106
Translation
106
Table entry
106
Resetting an RPL
108
Chapter 12
109
Viewing switch properties
110
Creating Access Passwords
110
Chapter 13
113
CallPilot Manager operations
113
Setting the Operator status
119
To set the Operator status
119
Setting the Business Status
121
To set the Business Status
121
Setting up line answering
122
To assign Answer Lines
122
Chapter 14
123
Information mailbox messages
126
Chapter 15
129
Troubleshooting CallPilot
129
Forward denied
130
Chapter 16
133
CallPilot configuration tips
133
On Your Toes Dance Studio
135
The central receptionist
135
The Costume Room
136
Bridge Stone Engineering
137
The managers
139
Shipping and Receiving
139
Feature compatibility
140
Appendix
143
Default configuration values
143
Glossary
145
146 Glossary
146
Glossary 147
147
148 Glossary
148
Glossary 149
149
150 Glossary
150
Glossary 151
151
152 Glossary
152
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