Avaya CallPilot Manager User Manual download pdf (Page 27)

Chapter 3 CallPilot mailboxes 27

CallPilot Manager Set Up and Operation Guide

Class of Service default values

This table shows the default Class of Service values for Business Communications Manager,

CallPilot Mini and CallPilot 150. CallPilot Mini systems also show the associated Restriction

Permission List for each COS. For more information about Restrictions and Permissions refer to

“About Restriction Permission Lists” on page 107.

Note: The Enable Networking setting is available if you have installed the Message

Networking option.

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CallPilot Manager 1
Set Up and Operation Guide 1
CallPilot Manager Set Up and 2
Operation Guide 2
Contents 3
Contents 4
Chapter 1 9
CallPilot options 10
Unified Messaging 11
Desktop Messaging 11
CallPilot Mini voice prompts 12
Using the dialpad 13
Related publications 14
How to get help 15
Chapter 2 17
Using CallPilot Manager 17
Starting CallPilot Manager 18
System timeout 19
Chapter 3 21
CallPilot mailboxes 21
General Delivery Mailbox 22
Subscriber mailboxes 22
Guest mailboxes 23
Information mailboxes 24
Mailbox Class of Service 26
Mailbox properties 28
Auto-Login 29
Alternate extensions 29
Express Messaging Line 30
Call Screening 30
Restricting outdialing 31
Initializing a mailbox 32
0 new 0 saved 34
PLAY REC ADMIN 34
No messages 34
COMP MBOX EXIT 34
Chapter 4 35
Working with mailboxes 35
Adding a Guest mailbox 36
Adding an Information mailbox 37
Adding many mailboxes 38
About mailbox passwords 40
Changing mailbox settings 41
To edit a Class of Service 42
Deleting a mailbox 43
About Group Lists 44
Adding a Group List 45
Changing a Group List 46
To change a Group List 46
Chapter 5 47
Chapter 6 51
Setting up the Auto Attendant 51
Greeting Tables 52
About Company Greetings 54
Recording a Company Greeting 55
Setting up a Greeting Table 55
Setting the business hours 56
Assigning a menu repeat key 59
Auto Attendant Menu 60
Recording a Custom Menu 60
About Touchtone Gate 62
About the CLID Routing Table 64
Configuring line answering 68
Chapter 7 69
Custom Call Routing 69
Planning a CCR Tree 71
Sub-menu 72
Mailbox node 72
Transfer node 72
Destination 73
An example of a CCR Tree 74
Chapter 8 75
Working with CCR Trees 75
Creating a Home Transfer node 77
Creating a Home Mailbox node 77
Copying a CCR Tree 78
To copy a CCR Tree 78
Adding nodes to the Home node 79
Adding a Menu node 80
Adding an Information node 80
Adding a Mailbox node 81
Adding a Transfer node 82
Testing a CCR Tree 83
Disabling a CCR Tree 84
Changing a node 85
Deleting a node 85
Deleting a CCR Tree 85
Chapter 9 87
CallPilot reports 87
Mailbox Information Report 88
All Mailbox Activity Report 90
Event Log Report 90
CCR Tree Usage Report 91
Fax Usage Report 93
System Configuration Report 94
Resetting Mailbox statistics 95
Chapter 10 97
CallPilot system properties 97
P0919415 06 100
Chapter 11 101
Network Access 103
Translation properties 103
Setting Dialing 104
Translation Table 105
Reviewing Dialing 105
Translation Table entries 105
Building a Dialing 105
Changing a Dialing 106
Translation Table entry 106
Deleting a Dialing 106
Translation 106
Table entry 106
Resetting an RPL 108
Chapter 12 109
Viewing switch properties 110
Creating Access Passwords 110
Chapter 13 113
CallPilot Manager operations 113
Setting the Operator status 119
To set the Operator status 119
Setting the Business Status 121
To set the Business Status 121
Setting up line answering 122
To assign Answer Lines 122
Chapter 14 123
Information mailbox messages 126
Chapter 15 129
Troubleshooting CallPilot 129
Forward denied 130
Chapter 16 133
CallPilot configuration tips 133
On Your Toes Dance Studio 135
The central receptionist 135
The Costume Room 136
Bridge Stone Engineering 137
The managers 139
Shipping and Receiving 139
Feature compatibility 140
Appendix 143
Default configuration values 143
Glossary 145
146 Glossary 146
Glossary 147 147
148 Glossary 148
Glossary 149 149
150 Glossary 150
Glossary 151 151
152 Glossary 152

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Avaya CallPilot Manager User Manual Page 27

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