Avaya CallPilot Manager User Manual Page 153
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CallPilot Manager Set Up and Operation Guide
153
Index
A
Access passwords
Call Center 110
modem 110
Afternoon Greeting 56
Alternate extension 29
Alternate Language 53, 54, 98
Analog Station Module 140
Analog Terminal Adapter 140
ATA 2 and ASM, CallPilot Feature Compatibility 140
Auto Attendant
Business Open setting 115
Business Status 121
greetings 52
language preference 58
recording Custom Menu prompt 60
troubleshooting 129
Auto-Login 29
B
Backing up CallPilot information 113
Broadcast message
about 123
recording 123
Business Hours, setting 56
Business Status, setting 115, 121
C
Call Center 10
access password 110
Call Display Information, troubleshooting 129
Call Forward
All Calls 134
canceling 134
No Answer 134
setting up 134
Call Record, in Class of Service 26
Call Screening 30
CallPilot
configuration for medium business 137
configuration for small business 135
default password 32
network settings 111
passwords 40
reports
All Mailbox Activity 90
CCR Tree Usage 91
Directory 87
Event Log 90
Fax Usage 93
generating 87
Mailbox Information 88
Message Usage 95
Port Usage/Call Handling 92
System Configuration 94
resetting to factory default 113
troubleshooting 129
CallPilot Feature Compatibility
ATA 2 and ASM 140
Camp On 140
Delayed Ring Transfer (DRT) 141
Disconnect Supervision 141
Do Not Disturb (DND) 141
Hold 141
Intercom numbers 141
Language choice 141
Messages 142
Night Service 142
Prime Set 142
Private line 142
Ringing line preference 142
Service Modes 142
Set Relocation 140
Transfer Callback 142
CallPilot features
Auto Attendant 9
Fax Answering 9
Voicemail 9
CallPilot Manager
backing up and restoring 113
interface 19
reports
All Mailbox Activity 90
CCR Tree Usage 91
Directory 87
Event Log 90
Fax Usage 93
Mailbox Information 88
Message Usage 95
Port Usage/Call Handling 92
System Configuration 94
starting from Business Communications Manager
18
starting from CallPilot 150 18
starting from CallPilot Mini 18
- CallPilot Manager 1
- Set Up and Operation Guide 1
- CallPilot Manager Set Up and 2
- Operation Guide 2
- Contents 3
- Contents 4
- Chapter 1 9
- CallPilot options 10
- Unified Messaging 11
- Desktop Messaging 11
- CallPilot Mini voice prompts 12
- Using the dialpad 13
- Related publications 14
- How to get help 15
- Chapter 2 17
- Using CallPilot Manager 17
- Starting CallPilot Manager 18
- System timeout 19
- Chapter 3 21
- CallPilot mailboxes 21
- General Delivery Mailbox 22
- Subscriber mailboxes 22
- Guest mailboxes 23
- Information mailboxes 24
- Mailbox Class of Service 26
- Mailbox properties 28
- Auto-Login 29
- Alternate extensions 29
- Express Messaging Line 30
- Call Screening 30
- Restricting outdialing 31
- Initializing a mailbox 32
- 0 new 0 saved 34
- PLAY REC ADMIN 34
- No messages 34
- COMP MBOX EXIT 34
- Chapter 4 35
- Working with mailboxes 35
- Adding a Guest mailbox 36
- Adding an Information mailbox 37
- Adding many mailboxes 38
- About mailbox passwords 40
- Changing mailbox settings 41
- To edit a Class of Service 42
- Deleting a mailbox 43
- About Group Lists 44
- Adding a Group List 45
- Changing a Group List 46
- To change a Group List 46
- Chapter 5 47
- Chapter 6 51
- Setting up the Auto Attendant 51
- Greeting Tables 52
- About Company Greetings 54
- Recording a Company Greeting 55
- Setting up a Greeting Table 55
- Setting the business hours 56
- Assigning a menu repeat key 59
- Auto Attendant Menu 60
- Recording a Custom Menu 60
- About Touchtone Gate 62
- About the CLID Routing Table 64
- Configuring line answering 68
- Chapter 7 69
- Custom Call Routing 69
- Planning a CCR Tree 71
- Sub-menu 72
- Mailbox node 72
- Transfer node 72
- Destination 73
- An example of a CCR Tree 74
- Chapter 8 75
- Working with CCR Trees 75
- Creating a Home Transfer node 77
- Creating a Home Mailbox node 77
- Copying a CCR Tree 78
- To copy a CCR Tree 78
- Adding nodes to the Home node 79
- Adding a Menu node 80
- Adding an Information node 80
- Adding a Mailbox node 81
- Adding a Transfer node 82
- Testing a CCR Tree 83
- Disabling a CCR Tree 84
- Changing a node 85
- Deleting a node 85
- Deleting a CCR Tree 85
- Chapter 9 87
- CallPilot reports 87
- Mailbox Information Report 88
- All Mailbox Activity Report 90
- Event Log Report 90
- CCR Tree Usage Report 91
- Fax Usage Report 93
- System Configuration Report 94
- Resetting Mailbox statistics 95
- Chapter 10 97
- CallPilot system properties 97
- P0919415 06 100
- Chapter 11 101
- Network Access 103
- Translation properties 103
- Setting Dialing 104
- Translation Table 105
- Reviewing Dialing 105
- Translation Table entries 105
- Building a Dialing 105
- Changing a Dialing 106
- Translation Table entry 106
- Deleting a Dialing 106
- Translation 106
- Table entry 106
- Resetting an RPL 108
- Chapter 12 109
- Viewing switch properties 110
- Creating Access Passwords 110
- Chapter 13 113
- CallPilot Manager operations 113
- Setting the Operator status 119
- To set the Operator status 119
- Setting the Business Status 121
- To set the Business Status 121
- Setting up line answering 122
- To assign Answer Lines 122
- Chapter 14 123
- Information mailbox messages 126
- Chapter 15 129
- Troubleshooting CallPilot 129
- Forward denied 130
- Chapter 16 133
- CallPilot configuration tips 133
- On Your Toes Dance Studio 135
- The central receptionist 135
- The Costume Room 136
- Bridge Stone Engineering 137
- The managers 139
- Shipping and Receiving 139
- Feature compatibility 140
- Appendix 143
- Default configuration values 143
- Glossary 145
- 146 Glossary 146
- Glossary 147 147
- 148 Glossary 148
- Glossary 149 149
- 150 Glossary 150
- Glossary 151 151
- 152 Glossary 152
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