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Chapter 6 Setting up the Auto Attendant
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About the CLID Routing Table
Set up a CLID Routing Table to control how calls are routed based on their Caller Identification.
The CLID Routing Table routes recognized incoming telephone numbers to the appropriate
destinations. You can set up the CLID Routing Table to direct frequent callers to a specific
extension or mailbox, CCR Tree or Greeting Table.
To use a CLID Table, your incoming lines must be equipped with Caller Identification service on
analog lines or Automatic Number Identification (ANI) service on Primary Rate Interface (PRI)
digital lines.
CLID Routing overview
Automated Attendant
answers
answers
Receptionist
Incoming call
Custom Call Routing Menu
options play. See “About
Custom Call Routing” on page
69.
Auto Attendant Menu options
play. See “Auto Attendant
Menu” on page 60.
CLID Routing
Touchtone Gate. See “About
Touchtone Gate” on page
62.
Company Greeting plays
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