Chapter 8 Working with CCR Trees
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CallPilot Manager Set Up and Operation Guide
Adding nodes to the Home node
If you create a CCR Tree with a Home menu node, and you have more choices than fit
conveniently in the Home node menu, you can create sub-nodes. To create sub-node menus, add a
Menu node to your Home node menu.
After you determine how many options to offer in a menu, you must determine where each option
directs the caller.
After you assign a Menu sub-node, assign another set of options in the next level of tree depth.
Options for each menu can be:
• another Menu
• an Information mailbox
• a Transfer node
• a Mailbox node
You can assign up to eight options to each menu.
A Menu sub-node gives callers single-digit access to another list of options. For example, if your
Home node menu says:
To place an order press
. To add your name to our mailing list press . To reach our sales
department press . To speak with our attendant press .
Callers can press to hear more options, such as:
To hear our weekly specials press
. To speak with the Order Desk press .
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