Avaya Business Communication Manager 5.0 - Configuration - Devices User Manual download pdf (Page 113)

Set access to call answer features configuration 113

Nortel Business Communication Manager 5.0

Configuration — Devices

NN40170-500 02.04 Standard

August 2009

Configuring for calls not direct to set

There are a number of features you can use to answer incoming calls that do

not come directly to your line or intercom buttons. Use the following features

to answer these calls.

Configuring for call not direct to set procedures navigation

• Configuring call queuing (page 113)

• Configuring Directed Pickup (page 113)

• Adding a set to a pickup group (page 114)

Configuring call queuing

This feature allows you to answer the next incoming call on your telephone,

based on call priority.

Call priority is based on waiting time. The caller that has waited the longest is

answered first.

Procedure steps

Step Action

1 Press FEATURE 801 to enable call queuing on the telephone set.

--End--

Configuring Directed Pickup

This feature allows a user to answer any ringing telephone in the system. By

default, this feature is enabled.

Procedure steps

Step Action

1 In Element Manager, click on Configuration > Telephony > Global

Settings > Feature Settings.

2 Select or clear the Directed Pickup check box to enable or disable the

feature.

3 Enter FEATURE 76 on your telephone set.

4 Enter the DN of the ringing telephone to answer it from your phone.

--End--

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Avaya Business Communication Manager 5.0 - Configuration - Devices User Manual Page 113