Avaya Business Communication Manager 5.0 - Configuration - Devices User Manual Page 150
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150 BCM 5.0 devices special features configuration
Nortel Business Communication Manager 5.0
Configuration — Devices
NN40170-500 02.04 Standard
August 2009
Copyright © 2009 Nortel Networks
Assigning a supervisor telephone
The silent monitoring feature enables specified two-line display telephones to
be used to monitor Hunt group and Contact Center operators. You can specify
whether the system sounds a tone before breaking into a call or whether the
break-in is silent. Display prompts on the supervisor telephone allows the
supervisor to unmute or move from user to user.
A maximum of 30 two-line display telephones can be configured as supervisor
telephones for monitoring.
Procedure steps
Step Action
1 Select Configuration > Telephony > Sets > All DNs.
2 Select the Capabilities and Preferences tab.
3 Click the row of the telephone to assign as a supervisor telephone.
4 In the bottom panel, select the Capabilities tab.
5 Select the Silent monitor supervisor check box.
--End--
Configuring silent monitoring
Configure silent monitoring to customize the functionality of this feature.
Prerequisites
• For security, change your password regularly.
Procedure steps
Step Action
1 Select Configuration > Telephony > Global Settings > Advanced
Feature Settings.
2 In the Silent monitor section, configure the parameters.
--End--
- Configuration — Devices 1
- Contents 3
- IP phone configuration 67 5
- NN40170-500 02.04 Standard 10
- August 2009 10
- New in this release 11
- Professional Call Recording 12
- Introduction 13
- 14 Introduction 14
- Device configuration overview 15
- Features and applications 16
- System feature codes 17
- Lines and numbers 17
- IP phone line configuration 18
- Telephony features 19
- Call answer features 19
- Call queuing 20
- Directed pickup 20
- Pickup groups 20
- Trunk answer 20
- Call answer privacy features 21
- Call hold features 21
- Exclusive call hold 22
- Call transfer 22
- Line redirection 22
- Call forward 23
- Call park 23
- Callback 23
- Call information 24
- Set-to-set display messaging 25
- Paging and paging constraints 25
- Call log 25
- Set-to-set messaging 25
- Special features for sets 26
- Direct dial telephone feature 28
- Enhanced CAP station 28
- Hunt groups 28
- System-Wide Call Appearance 29
- Assigning SWCA keys 30
- Set Template Programming 32
- Set template administration 32
- Template-to-set assignment 33
- Set template creation 34
- Set association 35
- Voice mailbox setup 35
- Set and line renumbering 35
- Setting date and time 38
- System scheduled services 40
- Configuring scheduled service 42
- Configuring analog telephones 46
- IP phone configuration 67
- Configuring IP telephones 68
- 74 IP phone configuration 74
- Telephone relocation 75
- 78 Telephone relocation 78
- Central answering positions 79
- Programming CAP/KIM buttons 80
- Hunt Group configuration 81
- Adding members to Hunt Groups 85
- 88 Hunt Group configuration 88
- Using a silent monitor 89
- Assigning a room to a set 92
- Global VoIP features 95
- Using the Hot desking feature 97
- Downloading firmware 100
- Global VoIP features 101 101
- 102 Global VoIP features 102
- Procedure steps 105
- Configuring Directed Pickup 113
- Configuring call queuing 113
- Configuring answer DNs 117
- Configuring privacy 118
- Configuring call hold 121
- Configuring call transfer 122
- Configuring call redirect 123
- Configuring call forward 124
- Configuring call park 126
- Setting up park timeout 127
- Variable Definitions 129
- Configuring call logs 132
- Job aid: Call log notes 134
- Configuring call privacy 138
- Configuring voice paging 139
- Allowing dialing shortcuts 141
- Allowing last number redial 142
- Allowing saved number redial 142
- Allowing auto-dial 143
- Variable definitions 148
- Prerequisites 149
- Configuring silent monitoring 150
- Configuring a prime line 151
- System-wide call appearance 155
- New set template creation 161
- Navigation 162
- Creating a new set template 163
- Procedure job aid 165
- Adding models to a template 167
- Assigning a template to sets 169
- Set template access 175
- Set template modification 181
- Renumbering set parameters 192
- Renumbering line parameters 193
- Voice mailbox set up 195
- Creating a voice mailbox 196
- Editing a voice mailbox 197
- Removing a voice mailbox 200
- DMC feature list arrangement 201
- Common procedures 203
- Renumbering DNs 204
- 206 Common procedures 206
- General features 207
- Button programming feature 211
- Lines and DN reference 217
- SWCA line relabeling examples 218
- 220 Lines and DN reference 220
- Feature references 221
- Hunt group feature operation 223
- Feature Settings panel 224
- 228 Feature references 228
- DN records panes 229
- Main pane tab: common fields 230
- Line Access tab 231
- Line Assignment tab 233
- Line Pool Access tab 235
- Answer DNs tab 236
- MeetMe Conferencing tab 237
- Capabilities tab 239
- SWCA Call Group tab 242
- Preferences tab 243
- ATA Settings tab 246
- IP Terminal Details tab 247
- Button Programming table 248
- Button Programming tab 248
- DN records panes 249 249
- User Speed dial tab 251
- Restrictions main tab 252
- Set Restrictions tab 253
- Line/Set Restrictions tab 254
- 256 DN records panes 256
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