Avaya Business Communication Manager 5.0 - Configuration - Devices User Manual download pdf (Page 151)

BCM 5.0 devices special features configuration 151

Nortel Business Communication Manager 5.0

Configuration — Devices

NN40170-500 02.04 Standard

August 2009

Variable definitions

Configuring a prime line

For incoming calls, you can have a central answering position, or you can

specify target lines to one or more telephones to receive directed calling.

If you are using the central answering position to answer all calls, or to monitor

incoming calls, you may need the extended capabilities of a T24 Key Indicator

Module (KIM) for digital phones or a Key Expansion Module (KEM) for IP

Phones 1120e, 1140e, 1220, 1230, 2002, and 2004. These telephones allow

you to expand the number of line assignments, SWCA code assignments, and

Hunt group indicators.

If you do not filter incoming calls through an central answering position, you

can arrange your telephones in Hunt groups, ringing groups, or call groups

that use system wide call appearance (SWCA) assignments to share calls.

You can set up a central answering position to enable you to:

• To filter all incoming calls through one point.

• To provide fallback for unanswered telephones.

Set up the prime telephone feature or use call forward.

• To provide one number for callers that can be distributed to an internal

group.

• Set up hunt groups for service groups or System Wide Call Appearance

(SWCA) assignments for small groups.

Variable Value

Monitoring mode Select Non silent if you want the hunt group member and the

caller to hear a conference tone when a supervisor breaks into a

hunt group conversation.

Select Silent if you want supervisors to be able to break into a

hunt group conversation without giving an indicator of their

presence.

Initial monitoring is muted at the supervisor set. If the supervisor

wants to speak within the conversation, a display key on the two-

line display becomes available, once the connection is

established.

Number of SM sets Indicate the number of two-line telephones in your system that

you will allow to be used as supervisory telephones.

SM password Enter a six-digit password that must be entered after the

supervisor presses FEATURE *550. To maintain system

security, change this password frequently.

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Avaya Business Communication Manager 5.0 - Configuration - Devices User Manual Page 151