Avaya Business Communication Manager 5.0 - Configuration - Devices User Manual download pdf (Page 22)

22 Device configuration overview

Nortel Business Communication Manager 5.0

Configuration — Devices

NN40170-500 02.04 Standard

August 2009

To retrieve the call, press the held line button, or press the Hold button a

second time if there is no line button.

There is no system programming for this feature: it is always active if the

telephone has a Hold button.

Automatic call hold (autohold)

A line or the telephone can be programmed to automatically place an active

call on hold while answering another call, or placing a call.

Model 7100 and 7000 telephones, which do not have line keys, also use the

HOLD key to toggle between active calls.

FEATURE 73 activates this feature. FEATURE #73 cancels the feature.

Exclusive call hold

You can put a call on Exclusive Hold so that the calls can be retrieved only at

your telephone.

Parking and transferring calls

Calls coming in can be transferred after they are answered, or automatically

transferred if they are not answered at the target telephone.

Call transfer

When you answer a call, you can transfer the call either to a telephone within

the system, or to a telephone external to the system, such as a receptionist

on another system in a private network.

Telephones which do not use call forward to a voice mail system, can be

programmed to forward unanswered external calls to a designated prime

telephone.

You may not be able to transfer a call on an external line to an external

telephone, depending on the capabilities of the lines.

Line redirection

When you answer a call, you can redirect the line to an external number. When

redirected, all incoming calls on that line are directed to the external number.

You can configure a tone to sound on your telephone when a redirection

occurs.

Lines can also be redirected through system programming. In this case,

redirection can be removed only through system programming.

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Avaya Business Communication Manager 5.0 - Configuration - Devices User Manual Page 22