Avaya Business Communication Manager 5.0 - Configuration - Devices User Manual download pdf (Page 20)

20 Device configuration overview

Nortel Business Communication Manager 5.0

Configuration — Devices

NN40170-500 02.04 Standard

August 2009

Handsfree and handsfree answerback

Enable Handsfree (HF) to use the telephone speakers or a headset. Enable

HF answerback to allow users to answer a call without lifting the handset, or

to use a headset.

This feature is set on a per-telephone basis through Element Manager.

The handsfree and handsfree answerback feature is not available on

telephones with no speakerphone capability (2001, 7000, 7100).

Call queuing

This feature allows you to answer the next incoming call on your telephone,

based on call priority. Call priority is based on waiting time. The caller that has

waited the longest is answered first.

To use call queuing: Press FEATURE 801.

Directed pickup

This feature allows a user to answer any ringing telephone in the system.

Enter FEATURE 76, and the DN of a ringing telephone, to answer any

telephone in the system.

By default, this feature is enabled.

To disable the feature, in Element Manager (Configuration > Telephony >

Global Settings > Feature Settings), clear the check box.

Pickup groups

This feature allows the user to answer calls on another telephone in the same

pickup group.

Enter FEATURE 75. The external call that has been ringing the longest is

answered first.

Trunk answer

This feature is only active when a ringing service schedule is running. It allows

a user to answer a ringing call in any area in the system, from any telephone

in the system. The line being answered does not have to appear, or ring, at

the telephone being used to answer the call.

Press FEATURE 800.

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Avaya Business Communication Manager 5.0 - Configuration - Devices User Manual Page 20