Avaya CallPilot Manager User Manual download pdf (Page 133)

133

CallPilot Manager Set Up and Operation Guide

Chapter 16

CallPilot configuration tips

This chapter describes system configuration enhancements that maximize the efficiency of

CallPilot.

Delayed answering by the Automated Attendant

The Auto Attendant can answer any call on specified Central Office (CO) telephone lines after a

specified number of rings. CallPilot answers incoming calls if the Installer programs CallPilot to

be the prime telephone for one or more designated CO lines. The Delay Ring Transfer (DRT)

feature transfers unanswered calls on these lines to the Auto Attendant after the specified number

of rings.

Ringing lines and answer buttons

If one or more telephones have a ringing line appearance of the same incoming telephone line, and

one of these telephones is programmed with the Call Forward All Calls (CFAC) or Call Forward

No Answer (CFNA) features, incoming calls on the incoming telephone line are directed to the

mailbox of the programmed telephone.

For example, if a marketing receptionist’s telephone has a ringing line appearance of the

marketing director’s telephone, and the receptionist’s telephone is call forwarded to CallPilot,

incoming calls transfer to the receptionist’s mailbox. This is also true if the receptionist’s

telephone is CFNA to CallPilot and the number of specified rings on the receptionist’s telephone is

fewer than the specified rings on the marketing director’s telephone.

Ringing Answer button

If one or more telephones have a Ringing Answer Button for another telephone, and one of these is

CFAC or CFNA to CallPilot, all incoming calls go to the mailbox of the call forwarded telephone.

If one or more of these telephones are CFAC to CallPilot, all calls go to the mailbox of the

telephone that is connected to the lowest numbered station port on the system.

Note: DRT applies only to incoming calls on the assigned line. It does not affect

extension calls between telephones.

Note: CFAC and CFNA do not affect calls on a telephone’s non-ringing lines. For

example, if a receptionist’s telephone has a non-ringing appearance of another

telephone’s CO line, and the receptionist’s telephone is CFAC or CFNA to CallPilot,

incoming calls on this line are not affected.

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Avaya CallPilot Manager User Manual Page 133