Chapter 16 CallPilot configuration tips 139
CallPilot Manager Set Up and Operation Guide
The managers
Bridge Stone managers have a personal CO line that appears on their private telephone and their
receptionist’s telephone. The receptionists answer the managers’ calls, and then transfer the calls
to the manager’s telephone.
If a manager is unavailable to take a call, the call rings back at the receptionist’s set. The
receptionist handles the call by asking the caller to leave a voice message in the manager’s
mailbox. If the caller wants to leave a message, the receptionist transfers the caller using the
CallPilot Transfer feature
.
When CallPilot is set up this way, CFNA for the manager’s set is not used. The receptionist
answers the manager’s calls and uses CallPilot’s Transfer feature to transfer the caller to the
manager’s telephone. The CallPilot Transfer Callback Feature returns the call to the receptionist’s
telephone if a manager is not available to take a call.
Shipping and Receiving
The employees in this department share the same telephone. This department uses one telephone
line that is assigned to the loading dock. This line is assigned to Path 3 of the CCR Home Menu.
The shipping and receiving department mailbox greeting informs callers they can leave a message
or press
to speak with the receptionist.
Note: The receptionist’s telephone has a ringing line appearance. This telephone cannot
be forwarded to another telephone.
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