Avaya B5800 User Manual download pdf (Page 35)

Chapter 4: Hunt group mailbox

configuration

Standalone Voice Mail creates a mailbox for each hunt group on the B5800 Branch Gateway system.

Calls are sent to the mailbox only when each available group member has been rung for the group's set

ring time.

This chapter describes how to configure the group mailbox through the hunt group settings in IP Office

Manager.

Hunt group mailbox features include:

• Message Waiting Indication – By default there is no message waiting indication to any user for hunt

group messages. Users must be configured individually. For more information, see

Configuring

Message Waiting Indication on page 38.

• Mailbox access – By default there is no mailbox access to hunt group mailboxes to collect

messages. Users assigned hunt group message waiting indication may also gain access depending

on their phone type. Otherwise an access short code must be created for the hunt group. For more

information, see

Hunt group mailbox access on page 39.

• Ringback – Standalone Voice Mail can be set to ring the user whenever they have new messages

in a hunt group mailbox for which they receive message waiting indication. This ringback is triggered

after the completion of a call at the user's extension.

• Voicemail on or off – Sending calls to the group's mailbox can be switched off. Note however that

this does not stop other methods of leaving messages directly in the mailbox.

• Access code – An access code can be assigned to the mailbox. Anyone accessing the mailbox

must first enter this code before they can collect messages. The access code can be reset by the

user once they are in the mailbox.

Configuring a group mailbox

About this task

Caution:

Mailboxes are created based on the unique group name within the B5800 Branch Gateway

configuration. Changing a group name associates that group with a new mailbox. If it is

necessary to change a group name, ensure that users have played and deleted all

messages first. If a group name is changed without clearing the original mailbox, you must

create a short code based on the old group name in order to access the old mailbox.

Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 35

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Avaya B5800 User Manual Page 35