Avaya B5800 User Manual download pdf (Page 44)

Creating an auto attendant

About this task

Note:

If you are going to use time profiles in the auto attendant, the time profile has to be created

before creating the auto attendant. For more information, see the IP Office Manager on-line

help.

Procedure

1. From the System Manager console, select the B5800 Branch Gateway device and

click Edit to edit the system configuration for the device. IP Office Manager will be

launched on your PC. For more information, see

Editing a B5800 Branch Gateway

system configuration from System Manager on page 12.

2. In the left navigation pane, right-click Auto Attendant and select New.

3. In the Auto Attendant tab, complete the fields as appropriate. See Auto Attendant

tab field descriptions on page 45 for more information.

4. Click the Actions tab to define the actions available to callers depending on which

DTMF key they press. Then do the following:

a. To define the auto attendant action when the 0 key is pressed, click the row that

begins with 0.

b. Click Edit.

c. In the Action drop-down box, select the appropriate action.

Note:

See the Manager on-line help for a description of each action.

d. In the Destination drop-down box, select the appropriate destination.

e. Click OK.

f. Repeat steps a through e for each key that requires a definition for this auto

attendant.

5. Click OK to save the auto attendant.

Short codes are automatically created for the auto attendant and the codes can be

viewed in the Auto Attendant tab.

6. Select File > Save Configuration to save the changes back to the system.

7. To record prompts for the auto attendant using the short codes created, see

Prompt

recordings on page 46.

Auto attendant configuration

44 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012

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Avaya B5800 User Manual Page 44