Avaya B5800 User Manual download pdf (Page 55)

Chapter 6: Miscellaneous

Remote mailbox access

Remote mailbox access is accessing a mailbox from any location that does not match the

mailbox user's or hunt group's number. That includes both internal and external access.

Remote access is possible only if the mailbox user or hunt group has a voicemail code set in

the B5800 Branch Gateway configuration.

You can enable remote mailbox access using any of the following methods:

• Direct from an incoming call route

• Using a short code

• Via an auto attendant

Direct from an incoming call route

An incoming call route can be configured to enable remote access to a mailbox. The option

Voicemail can be selected as the Destination and/or Night Service Destination of an Incoming

Call Route.

Using a short code

A short code can be created that uses the Voicemail Collect feature but without a mailbox name

specified in the Telephone Number field. An example is shown below. This short code could

be utilized by users on the system as the destination in an Incoming Call Route or as the

destination for a auto attendant option.

Field

Contains…

Code *99

Feature Voicemail Collect

Telephone Number ?

Line Group Id 0

Via an auto attendant

An auto attendant can be used to enable remote access to a mailbox. A short code similar to

the example above could be entered as the Destination for one of the auto attendant Normal

Transfer key options. For more information, see

Using an auto attendant to access

voicemail on page 50.

Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 55

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Avaya B5800 User Manual Page 55