Avaya B5800 User Manual download pdf (Page 50)

3. Press TRANSFER again to complete the process.

Using an auto attendant to access voicemail

About this task

A useful function in auto attendants is to let callers access their own voicemail mailbox. This

can be achieved by first creating a short code and then using the short code as an auto

attendant destination. Use this procedure to create a short code for remote access.

Perform this task using IP Office Manager that is installed on a PC for the branch. You cannot

perform this task from Manager that is accessed from System Manager. If the B5800 Branch

Gateway is centrally managed by System Manager, you must disable the System Manager

administration feature for the branch (by disabling Under SMGR Administration in Security

Settings) before you perform this task. For more information, see “Disabling the System

Manager administration feature for the branch” in Implementing the B5800 Branch Gateway

for an Avaya Aura

Configuration, document number 18-603853.

Procedure

1. Open IP Office Manager and receive the B5800 Branch Gateway configuration.

2. Do one of the following:

• To create remote access for a user, in the left navigation pane click User and

then select the appropriate user.

• To create remote access for a hunt group, in the left navigation pane click Hunt

Group and then select the appropriate hunt group.

3. Click the Voicemail tab.

4. Ensure that a Voicemail Code has been set.

Remote access cannot work without a voicemail code.

5. In the left navigation pane, right-click Shortcode and select New.

6. Create a short code as in the following example:

Field Contains…

Code *99

Feature Voicemail Collect

Telephone Number ?

Line Group Id 0

7. Click OK to add the new short code.

Auto attendant configuration

50 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012

1 2 ... 45 46 47 48 49 50 51 52 53 54 55 ... 61 62

No comments

Avaya B5800 User Manual Page 50