Avaya IP Telephony Configuration Guide download pdf (Page 27)

Using telephone features 27

Telephony Features Handbook

Handsfree/mute tips

Handsfree allows you to talk on your telephone without lifting the handset. Mute allows you to

block your side of the conversation from the person on the other end.

• Wait for your caller to finish speaking before you speak. The microphone and speaker cannot

both be on at the same time. Your caller’s voice can be cut off if you both speak at the same

time.

• To prevent an echo, keep the area around your telephone free of paper and other objects that can

screen your microphone. Turn down the microphone volume on your telephone to prevent

feedback. When you change the volume level, both the microphone and speaker volume adjust.

Note: The volume level of the handsfree speakers returns to the default volume defined by the

telephone after each call.

• Interruptions such as a tapping pencil can be loud enough to turn on your microphone and cut

off your caller’s speech. Position the telephone so that any unavoidable local noise, such as an

air conditioner, is behind it. This position limits the amount of background noise.

• To mute your end of the call, press the active handsfree/mute or mute button. The indicator

starts blinking. Press the button again to open the microphone. The indicator becomes solid.

• If your telephone is set to put active calls on hold when a page comes through, and the active

call was on mute when the page occurs, the original call may not necessarily remain on mute

after it is released from hold (Business Series Terminals).

Programming note: You can enable/disable handsfree in system programming for each telephone

under Capabilities. Model 7316 and 7316E need to have handsfree set to Auto to allow the

handsfree and headset buttons to function correctly. This setting allows the telephone to switch to

the same path that was used for the previous call, which is important if users are using headsets,

such as in a call center environment.

You can also enable the handsfree answerback feature (HF answerback) under Capabilities, which

allows the call to automatically go to handsfree when you press the line button for the call.

Other call answer features

Accidental

disconnect

If you accidentally drop the handset back into the telephone cradle while answering a

call, you can retrieve the call: Pick up the handset again or press the handsfree button

within one second to reconnect to your call.

Answer DNs

Answer calls ringing on telephones that have an Answer DN assigned to your

telephone.

1. Press the memory key on your telephone with the flashing indicator beside the

assigned key (you may or may not hear a ring).

Programming note: Answer DNs are assigned to individual telephones under

Capabilities in system programming. You can enter a maximum of eight Answer DNs

for each telephone. Determining which calls alert at the Answer DNs assigned to

telephones is set in the answer key field under Feature settings.

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Avaya IP Telephony Configuration Guide Page 27

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