Avaya IP Telephony Configuration Guide download pdf (Page 48)

Telephony Features Handbook

Using portable handsets

This section describes the four types of wireless handsets that can be used with the Business

Communications Manager. The ability of these handsets to use the Business Communications

Manager call features varies, depending on the handset.

All of these handsets have separate documentation, including feature cards, which describes in

detail how they are configured to work with the Business Communications Manager, as well as

how they use their own feature capabilities. The DECT and NetVision handsets also have

manufacturers’ user guides that describe handset-based features.

This section describes how they relate to the Business Communications Manager features.

Companion and DECT

Your DECT and Companion cordless telephone systems use multiple base stations that are hard

wired to the Business Communications Manager to provide full coverage around your office. As

you move from one part of your office to another, your call passes from one base station to the

next.

Here are some wireless handset issues that you may encounter.

Lost connection

• In rare instances, during a Message session, softkey display prompts on your

portable may disappear. This is a normal condition and is improved by staying

within range of a base station.

• While you are moving within range, you may hear a slight clipping during a

call. Clipping occurs as a call is handed off from one base station to the next.

• Problems with lost connections are rare, but if you notice an increase in

occurrences, your base stations may need to be moved or reprogrammed.

Contact your installer to change the base station configuration. (In the U.S. you

need to obtain UTAM Inc. approval before making changes to the base station

configuration for Companion systems.) For more information, refer to Business

Communications Manager Programming Operations Guide.

• If you try to send a message from a desk telephone to a portable telephone that

has lost connection to the system, the display of the desk telephone shows

Can’t send msg.

Decreased voice

quality

If there is a decrease in voice quality while you are moving with a portable

telephone, you may be moving out of range from a system base station. There are

three possible reasons for this:

• The base station that covers the area you are moving into is busy or unable to

pick up your call.

• Large pieces of furniture or movable partitions block the signal between you

and the base station.

• You have moved out of the range covered by your system. To reconnect, retrace

your steps until you are back in range.

1 2 ... 43 44 45 46 47 48 49 50 51 52 53 ... 83 84

No comments

Avaya IP Telephony Configuration Guide Page 48